Retail Associate (Lekki) at Azarai

Description
Please read carefully to the end before applying:

• Azarai has been designing engagement and wedding rings in Nigeria since 2014. We work with moissanite, lab diamonds, natural diamonds and precious metals. Our customers are making one of the biggest purchases of their lives, and they need someone who knows the product to guide them.
• We are hiring Retail Associates for our Ikeja store. You will run the store day to day — serving customers, closing sales, managing stock and keeping the space in the condition our customers expect.
• We don't care about degrees or qualifications. We care about work ethic, integrity and a willingness to learn.

Duties and Responsibilities

• Cultivate excellent product knowledge
• Guide customers to make purchases and close transactions
• Respond to customer enquiries and resolve complaints
• Maintain cleanliness and good decorative order in the store
• Manage stock levels and ensure availability of inventory
• Ensure the POS is working
• Ensure supply of all office consumables
• Ensure timely opening of the store
• Arrange store displays in an inviting fashion
• Accept repairs and ensure they are dispatched and returned promptly
• Enforce company policies
• Execute company promotions and offers

What We Expect
We are direct about this so nobody is surprised after they start.

• Complete training before you serve a customer. Training is rigorous. It is not a formality.
• Turn up on time, every time. You are responsible for the store opening on schedule.
• Excellent personal grooming, every shift. This is non-negotiable in a luxury environment.
• Know the product. You are expected to answer technical questions about stones and metals accurately and confidently.
• Own the store. Cleanliness, displays, stock accuracy, POS, consumables and repairs are yours to manage.
• Sell. This is a performance-based role. We expect you to be confident selling a high-value product to a well-educated, affluent customer base.
• Weekend and holiday availability. Saturdays are our busiest days. You may also be scheduled on Sundays and public holidays.
• Commit for at least a year. We invest heavily in training and want people who intend to stay.

Requirements

• You must live in Lekki or the surrounding areas — Lekki Phase 1 and 2, Ikate, Osapa, Agungi, Chevron, Ajah, Sangotedo, Victoria Island or similar. This is a firm requirement. A long daily commute makes this role unsustainable and we would rather be upfront about it.
• Excellent spoken and written English. You will be administered a diction test.
• Tech-savvy and comfortable using computers and software.
• Available Monday to Saturday on a rotating 18-shift roster, including Saturdays.
• Calm disposition and the ability to work under pressure.
• Due to the nature of our product and client base, female candidates are preferred.

Helpful, not essential:

• A major Nigerian language (Igbo, Yoruba, Hausa)
• Previous retail, customer service, hospitality or sales experience
• Comfort dealing with well-educated and affluent customers
• Personable, good at solving problems, able to multi-task
• No jewelry experience required. We train you. We would rather hire someone with the right temperament and teach them the product than hire someone who knows the product but cannot connect with a customer.

This Role Suits:

• People who need flexible work around school, family or another commitment
• People early in their career who want serious sales and customer service training
• People changing direction who want to build a new skill quickly

Working hours:

• 18 shifts per month, approximately 150–160 hours — roughly four days a week.
• The roster is flexible, but you can be scheduled at any time within our trading hours: 9am–6pm Monday to Saturday, and 12pm–6pm on Sundays. You may be scheduled on Sundays and public holidays depending on staffing requirements.

Why Work Here

• You get your week back. 18 shifts a month, roughly four days a week. Most Abuja retail jobs take five or six days. This one leaves you three.
• You earn more when the store does. Base pay plus uncapped commission on store revenue, every month.
• We train you properly, and we pay you while we do it. Technical jewelry knowledge, metals, ring sizing, elocution and diction, conflict resolution, customer service, and running a tech-enabled retail operation.
• You learn skills that travel. Selling a high-value considered purchase to an affluent customer is a difficult, well-paid skill. Whatever you do after Azarai, it will be worth more than shop-floor experience.
• You are not competing with your colleagues. Commission is shared across the store, not paid per individual sale. Nobody fights over customers or over who gets the good shifts.