Resturant Hostess at IBIC Investment Holdings

Job Summary:

The Hostess is responsible for ensuring a positive and welcoming guest experience by managing the front-of-house operations. This role involves greeting and seating guests, managing reservations, and coordinating with the waitstaff to maintain smooth restaurant flow.

Key Responsibilities:

1. Guest Reception: Warmly welcome guests as they arrive, engage in courteous interactions, and create a positive first impression.
2. Reservations Management: Handle reservation requests, confirm bookings, and maintain an organized reservation system.
3. Seating Guests: Lead guests to their assigned tables, ensuring they are comfortable and informed about daily specials or promotions.
4. Communication: Liaise with the waitstaff to coordinate table assignments and ensure a seamless dining experience for guests.
5. Waitlist Management: Manage guest waiting lists, provide estimated wait times, and keep guests informed of their status.
6. Customer Assistance: Respond to guest inquiries, provide menus, and assist with special requests or accommodations.
7. Maintain Waiting Area: Ensure that the waiting area is clean and well-organized.
8. Special Occasions: Coordinate special occasions, such as birthdays or anniversaries, with the restaurant team.

Key Performance Indicators (KPIs):

1. Guest Satisfaction: Measure customer satisfaction through feedback, reviews, and comment cards.
2. Table Turnover: Optimize table turnover rates while ensuring guests have a leisurely dining experience.
3. Reservation Accuracy: Maintain an accurate reservation system and minimize booking errors.
4. Waiting Time: Keep wait times within reasonable limits for guests.

Requirements:

1. High school diploma or equivalent. Hospitality or customer service training is a plus.
2. Proven experience in a customer-facing role, preferably in a restaurant or hospitality setting.
3. Exceptional interpersonal and communication skills.
4. Polite and professional demeanor, even under high-pressure situations.
5. Organizational abilities and the capacity to multitask efficiently.
6. Familiarity with reservation management systems and restaurant operations.
7. Knowledge of the menu, daily specials, and restaurant promotions.
8. Flexibility to work during evenings, weekends, and holidays.