Restaurant Supervisor at Tharwa Finds

Job Description

• Scheduling restaurant staff and delegating tasks
• Supervising the preparation, display, and delivery of food and drinks
• Ensuring prompt and friendly customer service
• Maintaining quality and service standards
• Ensuring all staff follow strict personal safety, food safety and food storage guidelines
• Supervising and maintaining restaurant cleanliness to meet regulatory sanitation and hygiene standards
• Interacting with restaurant guests to gauge satisfaction and improve customer service
• Responding to customer feedback and resolving conflicts effectively
• Operating the point-of-sale system, processing payments, and issuing gift cards
• Arranging group events and ensuring the restaurant and staff meet service and food expectations
• Catering for VIP guests
• Authorizing refunds or other equivalent options
• Assisting in the development of menu offerings and changes based on costs and customer preferences
• Chairing weekly staff meetings to motivate staff and ensure they are all meeting restaurant standards and expectations.

Requirements

• Interested candidates should possess a Bachelor's Degree, HND or OND qualification with 2 - 10 years work experience.