Restaurant Manager at Resource Intermediaries Limited

Summary

• The Restaurant Manager is responsible for the overall success of the restaurant.
• This includes overseeing all aspects of restaurant operations, including staff management, guest satisfaction, financial performance, and maintaining a profitable and efficient business.

Essential Duties and Responsibilities
Staff Management:

• Recruit, hire, train, and supervise all restaurant staff, including servers, bartenders, cooks, hosts, and support staff.
• Conduct performance reviews, provide feedback, and address employee concerns.
• Develop and implement staff training programs to improve service quality and efficiency.
• Create and manage staff schedules to ensure adequate staffing levels.
• Maintain a positive and productive work environment for all employees.

Guest Service:

• Ensure that all guests receive excellent service and have a positive dining experience.
• Respond to guest inquiries and complaints promptly and professionally.
• Monitor guest satisfaction levels and identify areas for improvement.
• Implement strategies to enhance the guest experience.

Financial Performance:

• Develop and implement strategies to increase restaurant revenue and profitability.
• Manage restaurant budgets and control costs.
• Monitor inventory levels and food costs.
• Analyze sales data and identify trends.
• Ensure accurate and timely financial reporting.

Restaurant Operations:

• Oversee all aspects of restaurant operations, including food preparation, service, and cleanliness.
• Maintain a safe and sanitary work environment for staff and guests.
• Ensure compliance with all food safety and sanitation regulations.
• Conduct regular inspections of the restaurant to identify and address any issues.
• Coordinate with vendors and suppliers.
• Plan and execute special events and promotions.

Marketing and Sales:

• Develop and implement marketing strategies to attract new customers and retain existing ones.
• Build and maintain relationships with local businesses and community organizations.
• Utilize social media and other marketing channels to promote the restaurant.

Qualifications

• Bachelor's Degree in Hospitality Management or a related field preferred.
• 3+ years of experience as a Restaurant Manager or Assistant Manager.
• Proven track record of success in managing restaurant operations.
• Strong leadership, communication, and interpersonal skills.
• Excellent organizational and time management skills.
• Strong financial acumen and analytical skills.
• Proficiency in Microsoft Office Suite.
• Restaurant industry knowledge and experience.
• Food Handler's Certification required.
• Ability to work flexible hours, including evenings and weekends.