Restaurant Manager at PHR Solutions Limited

Job Responsibilities

• Deliver superior service and maximize customer satisfaction.
• Respond efficiently and accurately to customer complaints.
• Regularly review product quality and research new vendors.
• Organize and supervise shift operations where necessary.
• Appraise staff performance and provide feedback to improve productivity.
• Estimate future needs for goods, kitchen utensils, and cleaning products.
• Ensure compliance with sanitation and safety regulations.
• Control operational costs and identify measures to cut waste.
• Create detailed reports on weekly, monthly, and annual revenues and expenses.
• Promote the brand in the local community through word-of-mouth and restaurant events.
• Recommend ways to reach a broader audience (e.g., discounts and social media ads).
• Train new and current employees on proper customer service practices and restaurant operations.
• Training staff to follow restaurant procedures
• Keeping track of employees’ work hours
• Recording payroll data
• Supervising daily shift operations
• Evaluating employee performance
• Interviewing and recruiting new employees
• Interacting with guests to get feedback on product quality and service levels
• Implement policies and protocols that will maintain future restaurant operations.

Job Requirements:

• Proven work experience as a restaurant manager, hospitality manager, or similar role.
• A BSc degree in business administration, hospitality management, or culinary schooling is an added advantage.
• Proven managerial experience in customer service
• Familiarity with restaurant management software, like OpenTable and PeachWorks
• Strong leadership, motivational, and people skills
• Acute financial management skills
• Interpersonal and multitasking abilities.
• Teamwork
• Excellent communication skills.
• Management and administration skills
• Problem-solving skills.
• Organizational skills.