Restaurant & Lounge Manager at Elvaridah

Job Summary

• The Restaurant & Lounge Manager is responsible for overseeing the overall operations, service delivery, and profitability of the restaurant and lounge.
• The role ensures exceptional guest experiences, efficient team management, high service standards, and smooth coordination between front-of-house, kitchen, and bar operations while driving revenue growth and operational excellence.

Key Responsibilities
Operations Management:

• Oversee daily restaurant and lounge operations to ensure smooth and efficient service delivery.
• Coordinate activities between kitchen, bar, and service teams to maintain service quality and timeliness.
• Ensure compliance with company SOPs, health, safety, and hygiene regulations.
• Maintain high standards of cleanliness, ambiance, music, and overall guest environment.

Leadership & Staff Management:

• Supervise supervisors, waiters, bartenders, hosts, cleaners, and support staff.
• Prepare staff schedules and manage workforce planning to meet operational demands.
• Train, mentor, and evaluate staff performance to maintain excellent service standards.
• Enforce grooming, discipline, and professional conduct policies.

Guest Experience Management:

• Serve as the primary on-site contact for guests and VIP clients.
• Ensure customers receive prompt, professional, and personalized service.
• Handle escalated complaints and implement service recovery strategies.
• Monitor guest feedback and implement continuous service improvements.

Financial & Revenue Management:

• Monitor daily sales performance and operational expenses to achieve profitability targets.
• Oversee billing processes, cash handling, and POS operations.
• Drive revenue through promotions, upselling, themed events, and customer engagement initiatives.
• Prepare operational and performance reports for management review.

Inventory & Compliance:

• Monitor inventory levels for food, beverages, and operational supplies.
• Conduct routine stock checks and minimize wastage or losses.
• Ensure compliance with food safety, sanitation, and regulatory standards.

Requirements & Qualifications

• Bachelor’s Degree or HND in Hospitality Management, Business Administration, or related field.
• 4–6 years experience in restaurant, lounge, or hospitality management.
• Strong leadership and team management skills.
• Excellent customer service and conflict resolution abilities.
• Good financial management and reporting knowledge.