Restaurant and Lounge Manager at Elvaridah

Job Summary

• The Restaurant & Lounge Manager is responsible for overseeing the overall operations of the restaurant and lounge, ensuring exceptional guest experiences, premium service delivery, and efficient business performance.
• The role requires strong leadership, operational excellence, and a deep understanding of fine dining standards, customer service, and revenue optimization.

Key Responsibilities
Operations Management:

• Oversee daily restaurant and lounge operations to ensure smooth and efficient service.
• Maintain fine dining service standards, ambiance, and brand experience at all times.
• Coordinate front-of-house and lounge activities for seamless guest service.
• Monitor opening and closing procedures, cleanliness, and facility readiness.

Guest Experience & Service Excellence:

• Ensure exceptional customer service and personalized guest experiences.
• Handle guest complaints professionally and implement service recovery strategies.
• Build relationships with VIP guests and encourage repeat patronage.
• Maintain high standards of hospitality etiquette and presentation.

Team Leadership & Staff Management:

• Recruit, train, supervise, and evaluate restaurant and lounge staff.
• Develop staff schedules and manage shift planning.
• Enforce grooming, service standards, and performance expectations.
• Motivate staff to achieve service excellence and sales targets.

Financial & Revenue Management:

• Monitor daily sales, revenue performance, and operational costs.
• Manage budgets, control expenses, and improve profitability.
• Oversee cash handling, billing accuracy, and POS reconciliation.
• Implement upselling and promotional strategies to increase revenue.

Inventory & Vendor Management:

• Supervise inventory control for beverages, supplies, and operational materials.
• Coordinate with kitchen and bar teams to maintain adequate stock levels.
• Work with vendors and suppliers to ensure quality and timely delivery.

Compliance & Quality Control:

• Ensure compliance with health, safety, and sanitation regulations.
• Maintain food safety and hygiene standards.
• Ensure adherence to company policies and hospitality best practices.

Marketing & Business Growth:

• Collaborate with marketing teams to plan events, themed nights, and promotions.
• Support brand positioning and enhance lounge nightlife experience.
• Analyze customer feedback and market trends to improve offerings.

Requirements & Qualifications

• Bachelor’s Degree or Diploma in Hospitality Management, Business Administration, or related field.
• Minimum of 4 – 6 years experience in restaurant management, preferably in fine dining or upscale lounge environments.
• Strong knowledge of fine dining service standards and lounge operations.
• Excellent leadership, communication, and interpersonal skills.
• Strong financial management and reporting abilities.
• Proficiency in POS systems and restaurant management software.