Response Director, Africa at World Central Kitchen

Key Responsibilities:

Activation Management
 

• Respond within four (4) hours notice to a disaster area to act as Response Director, managing relief operations on the ground, or in rare cases, remotely
• Direct Activation Managers and oversee the work of their teams, including Culinary, Distribution, Community Outreach, and Procurement/Logistics. Manage multiple additional departments represented on the ground, when needed
• Ensure strategic and streamlined implementation of relief activities on the ground, operationalizing WCK's North Star
• Build and train local teams to meet our human capacity needs to feed the need, embracing our accordion model
• Direct the scope of responses, programmatic changes, and activation timelines, in conjunction with the Chief Relief Officer
• Facilitate and implement cross-departmental collaboration and information sharing between WCK departments and Activation Managers on and off activation, including, but not limited to, Safety and Security, Communications, Data & GIS, Technology, Volunteers, Communications, Development, Finance, and Human Resources
• Ensure smooth transitions and complete handovers with other Response Directors, and between Activation Managers, when rotating field teams through phases of the activation
• Complete the After-Action Report process immediately following activation wind-down, collating and drawing learnings for process improvement
  
   

Budgeting and Logistics
 

• Work with the finance team to share cost projections for activations, focusing on meal production and logistical needs.
• Adhere to WCK's financial policies while adapting to on-the-ground requirements.
• Collaborate with the procurement and logistics team to source materials and supplies efficiently and ensure timely delivery to affected areas
  
   

Community and Stakeholder Engagement
 

• Build strong relationships with local communities first
• Ensure the teams conduct outreach and engagement activities that contribute to WCK's reputation as an effective, compassionate, and reliable relief organization
• Represent WCK in the field, acting as an ambassador to beneficiaries, partners, and the media, as required

Requirements

• Ability to spend up to 70% of the time in the field. The typical duration of an activation is four (4) weeks, though timelines could be longer.
• Must live within one (1) hour of an international airport or be willing to relocate.
• Willingness and ability to travel frequently to remote and potentially hazardous locations within four (4) hours notice
• Masters degree and/or equivalent preferred, or 10+ years of experience in management roles, preferably in fast paced, ever changing environments; including military, emergency response, culinary, humanitarian or event management settings.
• Excellent training and coaching skills, and experience leading large, multidisciplinary teams in challenging and rapidly changing environments.
• Excellent communication skills, both oral and written, with the ability to engage and coordinate with diverse stakeholders.
• Ability to work independently with minimal infrastructure, amenities and resources
• Willingness to work in challenging environments with austere living conditions. For example, responders may not have access to running water, communications, or electricity and they may have to sleep outdoors and use bucket toilets
• Demonstrated negotiation and diplomacy skills in complex and potentially volatile situations
• Exhibit a calm and composed demeanor during crisis situations, with the capacity to make sound decisions under pressure
• Be physically fit and have the stamina to work long hours doing physically demanding tasks in varying and potentially extreme climates
• Strong mental resilience and emotional intelligence to cope with the stressors associated with working in conflict environments
• Display cultural awareness and sensitivity, recognizing and respecting diverse backgrounds that allow us to positively work with local communities
• Fluency in English is required; proficiency in additional languages relevant to common disaster or conflict zones is highly desirable (Swahili, French, Arabic)