Resort Administrative Officer at Victoria Waterfront Hotel & Resorts

Key Responsibilities
Operational Administration:

• Facility Oversight: Coordinate with maintenance and housekeeping to ensure all guest areas and offices meet health, safety, and aesthetic standards.
• Vendor Management: Act as the primary point of contact for suppliers (linen, food and beverage, cleaning chemicals); manage contracts and verify deliveries.
• Record Keeping: Maintain accurate databases for guest history, insurance policies, and operational licenses.

Financial Coordination:

• Procurement: Process purchase orders and manage the department’s petty cash.
• Invoicing: Oversee billing for corporate clients and reconcile daily sales reports with the accounting department.
• Budgeting: Assist the Hospitality Manager in monitoring monthly operational expenses to ensure they stay within budget.

Human Resources & Scheduling:

• Roster Management: Create and manage shift schedules for front desk, housekeeping, and service staff.
• Compliance: Ensure all staff certifications (e.g., food handling permits, liquor licenses) are up to date.
• Training Coordination: Organize orientation for new hires and schedule periodic service excellence workshops.

Guest Relations Support:

• Feedback Analysis: Collate guest reviews from various platforms (TripAdvisor, Google, Internal surveys) and prepare monthly trend reports.
• Event Coordination: Support the events team with administrative needs for conferences, weddings, or corporate retreats.

Requirements

• Candidates should possess relevant qualifications with hospitality industry experience.