Reservation & Ticketing Consultant at ALML Group

Role Purpose

• We are looking for detail-oriented Reservation Agents to assist our customers with their booking needs.
• You will provide various planning and booking services, including answering customers’ questions, making travel suggestions, and booking rooms and tickets.
• To be successful as a Reservation Agent you must be able to work with minimal supervision and have excellent customer service skills.
• Additionally, you should be able to up-sell and have excellent knowledge of deals and savings available to customers.

Responsibilities

• Assisting and advising customers who may be choosing from a variety of travel options.
• Making reservations for customers based on their various requirements and budgetary allowances.
• Checking the availability of accommodation or transportation on the customers’ desired travel dates.
• Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
• Processing payments and sending confirmation details to customers.
• Answering any questions customers might have about the reservation process.
• Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.
• Providing support to customers who may need to amend or cancel a reservation.
• Enquire, explore and study different travel destination options
• Research destinations and travel prices, customs, weather conditions, reviews etc.
• Enquire and study clients’ specifications and wishes
• Suggest suitable travel options that best suite clients' needs
• Plan and organize travels and tours for clients
• Book tickets, reserve accommodation, organize rental transportation
• Inform clients and provide useful travel material such as guides and event programs
• Offer and promote different services and offerings of the group
• Keep learning about the latest travel information
• Attend webinars, conferences and other educational programs
• Build and maintain relationships with clients
• Visit corporate organizations for travel business
• Increase the customer base of the organsation
• Track KPIs and prepare KPI reports

Requirements

• Candidates should possess a Degree in Management or any relevant Degree, with a minimum of 6 years working experience.
• Fluency in written and spoken English Language.
• Should have proven good decision-making, negotiation and leadership skills.
• Clear and effective communication skills.
• Thorough knowledge of the company's product
• Commercial awareness and a balanced unbiased view.
• Revalidating tickets according to the existing policy.
• Accumulating the air miles for the members
• Knownlegde of the use relevant G.D.S( Amadeus and Sabre)
• Excellent written and verbal communication skills.
• Multi-tasking and time-management skills, with the ability to prioritize tasks.
• Proficient in Microsoft office suite.