Research & Development Technical Support Officer at The Concept Group

Location: Yaba, Lagos

Job Summary

• The Technical Support officer is expected to carry out pre-deployment operations (Quality Assurance / Control tests et al) for all hardware-based products, provide hardware and platform support for new and existing products, carry out troubleshooting of all issues related to the hardware and advanced platform.

Duties & Responsibilities

• Serve as first level of escalation for all hardware and platform-related issues.
• Carry out configuration of all outgoing hardware in preparation for deployment/installation
• Carry out pre-deployment testing of all hardware to ensure quality control standards are met.
• Provide solutions to technical issues with existing products, integration of client-specific requirements and expansion of functionalities via new settings and configurations.
• Ensure all devices deployed to client meet firmware update requirements
• Prepare test reports and documentation of problems solved
• Field service activities including preliminary / feasibility inspections and deployment / integration / execution.
• Evaluation, testing and experimentation of potential product samples and subsequent bulk procurement.
• Provide necessary support to Implementation, Recovery and Control units.

Qualifications / Requirements

• Bachelor's Degree in Electrical / Electronic Engineering
• 2 - 5 years work experience
• Relevant knowledge of embedded systems and electronic circuits
• Experience with a microcontroller or PLC systems
• Ability to carry out data analysis
• Solid troubleshooting skills and the ability to diagnose and solve difficult problems
• Desire to work in a fast-paced environment
• Desire to develop a deep understanding of the business and end-user needs
• Ability to resolve complex issues in creative, efficient, and effective ways
• Ability to interpret wiring diagrams
• Ability to work independently and pro-actively
• Excellent written and oral communication skills.

Job Knowledge:

• Knowledge of Remote Terminal Units
• Knowledge of Electrical / Electronic Circuits
• Knowledge of Electronic Sensors
• Knowledge of Electronic / Electrical systems
• Knowledge of Microcontroller and Microprocessor-based designs.

Skills / Competencies:

• Sensor technology
• Python, C or C++
• Microsoft Office Suite
• G-Suite
• Problem Solving
• Hardware configuration and diagnosis.