Relationship Officer at Kimberly Ryan

Job Description

• Analyze customer needs, manage customer interactions, and provide excellent customer service.
• Address customer concerns and complaints promptly and professionally.
• Schedule regular follow-ups with customers to ensure satisfaction.
• Act as the point of contact for complaints and escalate issues as necessary.
• Resolve client and resident complaints quickly and efficiently to maintain satisfaction.
• Keep clients updated on the latest products and services to help increase sales.

Job Requirements

• BSc in Business Administration or a related field.
• Experience in the construction industry is a plus.
• Minimum of 3 years’ work experience in customer service or a related field.
• Strong customer service and customer satisfaction skills.
• Excellent communication skills, both written and verbal.
• Ability to manage customer interactions effectively and professionally.
• Strong problem-solving skills.
• Attention to detail and a commitment to maintaining high service standards.