Relationship Officer at FoodCourt

Job Summary:

As a Relationship Officer, you will be responsible for building and nurturing long-term relationships with clients to ensure satisfaction, retention, and business growth. You will serve as the primary point of contact for clients, proactively attending to their needs, resolving concerns, and identifying opportunities for upselling or cross-selling.

Key Responsibilities:

• Manage and grow a portfolio of clients to achieve retention and revenue goals
• Serve as a dedicated point of contact for client communication and support
• Identify client needs and propose relevant solutions or services
• Handle client inquiries, concerns, and complaints in a timely and professional manner
• Schedule and conduct regular client check-ins and feedback sessions
• Work closely with internal teams (sales, operations, customer service) to ensure client satisfaction
• Monitor client activity and usage trends, and escalate issues when necessary
• Maintain detailed client records, activity logs, and CRM updates
• Support business development activities by referring new leads or upsell opportunities
• Represent the brand professionally during meetings, presentations, and events

Requirements & Skills:

• Bachelor’s degree in Business Administration, Marketing, Communications, or related field
• 1–3 years of experience in customer service, relationship management, or sales
• Strong interpersonal and communication skills (verbal and written)
• Excellent organizational and problem-solving skills
• Proficiency in Microsoft Office and CRM tools
• Ability to multitask and manage time effectively
• A proactive, people-focused mindset and attention to detail

Preferred Qualities:

• Prior experience in hospitality, and food services
• Ability to work under pressure and meet client-related KPIs