Relationship Officer at FoodCourt

Job Summary

• As a Relationship Officer, you will be responsible for building and nurturing long-term relationships with clients to ensure satisfaction, retention, and business growth.
• You will serve as the primary point of contact for clients, proactively attending to their needs, resolving concerns, and identifying opportunities for upselling or cross-selling.

Key Responsibilities

• Manage and grow a portfolio of clients to achieve retention and revenue goals
• Serve as a dedicated point of contact for client communication and support
• Identify client needs and propose relevant solutions or services
• Handle client inquiries, concerns, and complaints in a timely and professional manner
• Schedule and conduct regular client check-ins and feedback sessions
• Work closely with internal teams (sales, operations, customer service) to ensure client satisfaction
• Monitor client activity and usage trends, and escalate issues when necessary
• Maintain detailed client records, activity logs, and CRM updates
• Support business development activities by referring new leads or upsell opportunities
• Represent the brand professionally during meetings, presentations, and events

Requirements & Skills

• Bachelor’s Degree in Business Administration, Marketing, Communications, or related field
• 1–3 years of experience in customer service, relationship management, or sales
• Strong interpersonal and communication skills (verbal and written)
• Excellent organizational and problem-solving skills
• Proficiency in Microsoft Office and CRM tools
• Ability to multitask and manage time effectively
• A proactive, people-focused mindset and attention to detail

Preferred Qualities:

• Prior experience in hospitality, and food services
• Ability to work under pressure and meet client-related KPIs