Relationship Manager, Agric / Export Banking at Westfield Consulting

Report To: Head, Corporate & Commercial Banking
Grade: Banking Officer – Assistant Manager

Job Summary

• The job holder is required to achieve customer growth and retention management for a specific portfolio through a deep understanding of the agric/export landscape, effective communication skills, and the ability to provide financial solutions tailored to the unique needs and challenges of the client.

Principal Duties And Responsibilities

• Serve as client’s advocate and trusted advisor on financial matters.
• Handle all client enquiries effectively and resolve complaints appropriately.
• Build relationships with customers and organizations.
• Build good relationship with business heads to drive products sales and acquisition within identified markets.
• Build, strengthen, and leverage internal networks, alliance partnerships and relationships.
• Sell, Cross-sell and Upsell the Bank’s products for optimum build-up of revenue.
• Implement marketing strategies / programs laid out by the Bank to boost profit.
• Listen to customer requirements and present appropriate solutions to make a sale.
• Achieve set deposit targets / Contributions by acquiring business / investment deals from Individuals and Corporate entities.
• Source clients for both savings, Current and fixed deposit accounts in line with set target.
• Create quality risk assets to meet set targets.
• Package customers’ credit requests in line with credit policies & procedures of the bank
• Monitor and ensure customers’ compliance with credit agreements.
• Manage client expectations regarding what can and cannot be done by the Bank.
• Ensure proper know your customer (KYC) requirements are conducted on customers.
• Draw up work schedules for identifying and marketing prospective customers.
• Maintain good public relations with current and prospective customers.
• Plan and report on Marketing calls for the unit.
• Monitor the unit’s performance against monthly/quarterly/annual plans.
• Deliver high-quality client service and customer retention approach to manage client relationships and enhance product sales.
• Achieve agreed individual performance targets for deposit growth, income generation, product sales and new client growth targets

Key Performance Indicators

• Customer growth in volume and value.
• Customer experience and cross selling.
• Customer satisfaction index.
• Customer retention index.
• Profitability rate.
• Quality and Timeliness of Reporting.

Qualifications And Experience

• Degree in Finance, Accounting, Economics, or related discipline in a recognised university. A postgraduate qualification or relevant professional certification would be an added advantage.
• A minimum 4 years’ banking experience in sales and credit.
• Good knowledge of Basic Accounting and Financial Analysis, Business Law, Business/Financial Advisory services, Banking Operations, Leasing, Trade Services, Laws, and regulations relating to Banking.
• Credit Risk Assessment and Analysis skills, relationship management and networking skills, excellent business writing and presentation skills.
• Good understanding of economic trends and implications on the Banking/Finance sector.

Required Skills & Competencies:

• Business acumen and analytical skills.
• Excellent Relationship Management and interpersonal Skill.
• Good level of computer program (MS. Word & Excel).
• Good understanding of business process.
• Attention to detail..
• Enthusiastic, passionate with a commitment to delivering exceptional standards of customer service always.
• Proactive decision-maker.
• Analytic skills/Problem Solving.
• Unquestionable integrity and high level of commitment.

Remuneration
Very Attractive.