Relationship Management Officers at Erudite Consulting

Job Summary

• The Commercial Relationship Management Officer is a part of the sales team who builds and maintains relationships with customers, develops, exploits, and consummates sales opportunities, drawing in prospective commercial & retail customers.
• To observe the competition to see what strategies are being used to stay ahead of the competition.

Job Purpose

• To contribute to commercial business development, and execution of branch commercial sales plans, to achieve desirable profitability.
• To book quality risk assets and monitor for the effective and efficient performance of such loans.
• To foster a productive, value-adding relationship between the bank and customers.
• To support the Branch Manager in growing a portfolio of profitable customers in pursuit of specific sales, service, growth, and opportunity targets.
• To contribute to a strong customer-focused service culture in the Branch.
• Coordinating sales efforts with marketing programs.

Responsibilities
Sales management:

• Execute branch commercial sales strategy reflective of the local market conditions to ensure that sales targets are met. This includes having product knowledge, cross selling and keeping up to date with changes and developments in the local market/area to drive optimal achievement sales opportunities.
• Strong communication and interpersonal skills and the ability to build and maintain relationships
• To focus on driving customer acquisition and growing volumes, in the commercial business in the Bank through opening of different types of accounts.
• To give feedback to the sales team and product management in market situations on new product/existing product development/upgrade for growing small and medium scale businesses and individuals in our marketing environment.
• Manages and maintains current commercial business relationships and seeks new accounts through sales
• Be actively involved in instilling and maintaining a positive sales environment through education of the Bank’s products and services.
• Effectively convert service recovery to business opportunities and sustain client loyalty.
• Giving sales presentations to a range of prospective customers and engaging in frequent storm
• Visiting clients and potential customers to evaluate needs or promote products and services

Coordinating sales efforts with marketing programs Risk management:

• Ability to identify an acceptable level of lending risk, in line with the bank’s risk appetite statement, and to maximize profit from that transaction.
• Comply with the Bank’s complaint resolution process to resolve the matter, maintain our high service standards, and mitigate further risks/losses.
• Minimize risks through adherence to KYC compliance as per the bank policies and procedures in all your operations to minimize losses due to fraud.
• Discuss loan terms and conditions, and conduct a collateral risk analysis to ensure compliance with the bank's policies and procedures
• Ensure all documentation is valid and complete in assigned portfolio.
• Adhering to the Bank’s policies and procedure.

Requirements

• Candidates should possess a BSc / HND.