Registered Nurse-Call Centre Executive at MetroHealth HMO Limited

The ideal candidate will:

• Obtain client information by answering telephone calls; interviewing clients and prospects; verifying information.
• Determine eligibility by reviewing enrolee/client database for information.
• Inform subscribers, clients and providers by explaining procedures; answering questions; providing information.
• Maintain communication equipment by reporting problems.
• Maintain and improve quality results by adhering to standards and guidelines; recommending improved procedures.
• Update job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplish sales and organization mission by completing related results as needed.

Set Skills Required.

• Excellent Communication Skills Across Channels
• Phone Skills
• Listening
• Data Entry Skills
• People Skills
• Informing
• Customer Focus
• Customer Service
• Attention to Detail
• Professionalism
• Multi-tasking.

Qualifications:

• B.Sc. Nursing Science, Staff Nurse or Staff Nursed/Midwife post NYSC where applicable.