Regional Retention & Optimization Managers (HQ) at Crowdforce

Locations: South West, South South, South East, North West, North East and North Central

Responsibilities

• Periodic tracking and analysis of transactions by all agents in the region.
• Retention of all agents in the region.
• Manage transaction data of all agents in the region.
• Develop strategy to optimize all transactions of agents in the region.
• Monitor Service uptime, downtime and timely escalation of issues to ensure prompt resolution.
• Identify and launch new products and services for growth in the region.
• Relationship management of new agents (Onboarding and Activation).
• Relationship management for existing agents active, inactive and churned in the region.

About the Candidate

• Candidate must be experienced in field agent acquisition and management
• Candidate must have worked in agent banking, bank or mobile payment company.
• Candidate must have excellent interpersonal skills e.g. communication and business relationship skills.
• Candidates must have experience in Customer service, issues resolution and management, Sales Operations, relationship management and agent network management.
• Candidate must possess strong analytical, data visualization and interpretation skills.

Added Advantage:

• Fluent communication in the local language of the region.
• At least two (2) years of working experience in the field.