Regional Manager at PalmPay

We are launching a new business line – PayGo (Product Financing) – a flexible digital credit solution that empowers customers to own products and pay in instalments. As we scale this offering, we are looking for high-performing Regional Business Managers to drive adoption across Nigeria.

Job Objective

To lead regional growth, acquisition, and operational excellence for PalmPay's PayGo business by managing field teams, merchant engagement, customer onboarding, and strategic partnerships within the region.

Key Responsibilities

• Regional Leadership: Own the PayGo business performance in your region. Drive merchant acquisition, product uptake, and customer activation strategies.
• Team Management: Recruit, train, and manage a network of field sales agents, supervisors, and business development officers.
• Market Penetration: Identify high-potential markets and oversee the execution of go-to-market activities to expand PayGo’s footprint.
• Merchant Relationship Management: Build strong relationships with merchants (e.g. phone vendors, electronics retailers), ensure product knowledge, and support adoption.
• Sales & Revenue: Meet and exceed sales targets and KPIs tied to merchant sign-ups, credit sales, repayments, and customer satisfaction.
• Operational Oversight: Ensure smooth operations of PayGo transactions, manage logistics for merchant supplies, and resolve escalations quickly.
• Reporting: Generate timely performance reports and share insights with leadership on market trends, competitor activity, and customer feedback.
• Compliance & Risk Management: Ensure adherence to policies, and support due diligence and credit recovery efforts in collaboration with relevant teams.

Requirements

• Bachelor’s degree in Business Administration, Marketing, or related field
• Minimum of 5 years’ experience in business development, sales leadership, or regional operations, with at least 2 years in similar PayGo/Product Financing industry (MUST HAVE)
• Proven track record in hitting sales targets and managing large field teams
• Excellent leadership, communication, and analytical skills
• Deep understanding of local market dynamics in the assigned zone/region
• Strong entrepreneurial spirit and problem-solving mindset
• Willingness to travel and work in the field extensively

Preferred Qualifications

• Experience in consumer credit or pay-as-you-go models (THIS IS A MUST-HAVE)
• Strong network of merchants or agents in electronics, mobile phones, or FMCG industries
• Fluency in local dialects is a plus