Referral Policy & Training Specialist at Deloitte

The Referral Policy & Training Specialist supports the development, implementation, and monitoring of referral policies and training programs across healthcare facilities. The role ensures that staff are knowledgeable about referral protocols, patient transfer procedures, and inter-facility coordination standards. By providing training, guidance, and monitoring support, the Specialist enhances compliance with referral policies and strengthens the quality and efficiency of patient care pathways.

Responsibilities

• Assist in developing, updating, and standardising referral policies, procedures, and guidelines across all healthcare facilities.
• Conduct training needs assessments and design training programs for staff on referral processes, documentation, and inter-facility coordination.
• Deliver training sessions, workshops, and educational materials to build staff competency in referral management.
• Monitor staff adherence to referral protocols, identify gaps, and recommend corrective actions to improve compliance.
• Support the collection and analysis of referral data to track performance, patient flow, and outcomes.
• Collaborate with facility managers, clinical teams, and program leads to ensure consistent application of referral policies and practices.
• Prepare reports, dashboards, and feedback summaries to inform leadership on referral training effectiveness and policy compliance.

Qualifications

• 3–5 years’ experience in healthcare operations, clinical coordination, training, or related roles.
• Bachelor’s degree in Medicine, Nursing, Public Health, Health Administration, or a related field; additional certifications in training, health systems, or program management are desirable.
• Knowledge of patient referral systems, healthcare policies, and training program design.
• Strong analytical, reporting, and organisational skills.
• Excellent communication, facilitation, and stakeholder engagement abilities.
• Ability to monitor performance, support process improvement, and deliver effective training.
• Must be a resident of Imo State or open to relocation.