Recovery Officer at CredPal

Location: Yaba, Lagos

Purpose Statement

• We are looking to hire a very proactive debt recovery officer who is responsible for providing support to the organisation with particular emphasis on the collection of revenue and management of finance.
• The position liaises directly with clients, issues notices, negotiates outstanding payments and where necessary initiates recovery action.
• The Debt Recovery Officer is responsible for the administration and implementation of the debt recovery process.

Key Deliverables

• Recovery of classified loans.
• Conduct regular review and visits to clients with outstanding loan portfolios at risk.
• Daily review of all the outstanding and overdue loan clients.
• Initiate process to prosecute hard core debtors in line with guiding policies and within acceptable legal framework.
• Contact relevant employers with outstanding debts in line with policy and procedures.
• Negotiate, set up and monitor payment arrangements in accordance with delegations and procedures.
• Contact debtors by telephone, letter, email or fax, to agree debt recovery plans and follow up as appropriate.
• Reviewing documentation (all aspects of contract) to assess liability, identify contract issues and judge recoverability.
• Using knowledge and initiative to reach amicable solutions to recovering debts from clients, taking into account circumstances of the case.
• Establish repayment schedules, monitoring repayment of debts, and adherence by debtors to installment schedules.
• Researching debtor companies, assisting in researching laws and procedures to provide written advice to clients.
• Maintain statistics on recoveries.
• Negotiate workout plan or loan rescheduling with willing debtors.

Preferred Qualifications

• BSc / HND in Accounting, Banking & Finance, Economics, Statistics and other related fields.
• 2 - 4 years experience in debt recovery in the financial sector.

Preferred Requirements:

• Must possess strong negotiating skills.
• Articulate and result oriented.
• High level of integrity.
• Accurate, organised, and motivated.
• Previous successful loan recovery experience.
• Strong planning and organizational skills.
• Good time management.
• Strong communication skills (both written and oral) and an excellent telephone manner.
• Appropriately assertive manner to deal with debtors and clients.
• Proactive and ability to take initiative.