Recovery Officer at Citygate Global

Locations: Ibadan (Oyo) & Abeokuta (Ogun)

Job Description

• The role would require you as the Recovery Officer to be responsible for collecting bad debt including written-off loans and loans overdue and other acceptable common practices aligned with legal framework requirement.
• Effective and consistent formulation and execution of Collections and Recovery strategies for improving performance, delivering the best result based on individual account circumstances while maintaining customer relationship.
• Proactive and ongoing monitoring and management of loan portfolio to minimize bad debt provisions/losses.
• Providing collections and Recovery expertise and knowledge for annual, quarterly and monthly forecasts.
• Meeting with delinquent customers (if needed) and making appropriate decisions to prevent cases from further deterioration.
• Demonstrating the ability to take on role specific requirements as outlined by management.
• Ensuring that reminders are sent to overdue customers before due date by coordinating working with the credit team.
• Monitoring and controlling all overdue cases and ensuring that these are followed up for release / renewal / auction as the case may be and co-coordinating action within the Legal provisioning.
• Ensuring that all legal notices, Auction notices are timely issued to borrowers by co-ordaining with team.
• Liaison with legal team of both the products for all recovery related matters (Legal notices, replies, auction etc.)
• Identify and assess a recovery likelihood of loan write off clients, rating Low, Medium, or High.
• Coordinate with account officers to identify loan write off clients and classify them into four different categories according to combination of their willingness to pay and capacity to pay.
• Work closely with the Head of Credit, to identify root cause of loan delinquency, operational weaknesses and recommend changes to improve the quality of the portfolio.

Requirements

• B.Sc / HND qualification
• 1 - 3 years of experience in Recovery in a Microfinance Institution
• Strong negotiation
• Articulate and result oriented
• High level of integrity
• Accurate, organized and motivated
• Previous loan recovery experience.