Reconciliation & Settlement Officer at Salvo Agency International

Job Overview

• We’re Sourcing for a  Reconciliation and Settlement officer, with experience in the EdTech, and, or FinTech industry
• The Reconciliation and Settlement Officer will be responsible for resolving all issues arising from all transactions and perform automated back-office processing such as dispute processing, settlement, reconciliation and reporting.

Responsibilities

• Engaging with Product users to resolve all payment related issues
• Stay up-to-date with current technologies and trends in financial management, its tools and applications
• Giving detailed financial analysis periodically
• Collaborating with the product marketing team to create better methods to address customer transactional complaints
• Provide accurate, valid and complete financial information by using the right methods/tools
• Follow-up with customer support on product users’ transactional complaint and reach a resolution
• Work closely with the Customer experience officer to manage all settlements and chargeback requests/issues on the platform
• Reconcile all transactions discrepancies via the appropriate dashboard
• Preparation of daily, monthly, and weekly transaction reports for the platform
• Manage and monitor all payment requests
• Submit and notify necessary quarters of all approved payment requests to ensure timely processing of such requests.

Requirements and Qualifications

• Creative thinker and problem solver who can resolve issues arising from online transactions timely and efficiently
• A self-starter and self-motivated person who is able to influence and direct the settlements and reconciliation process
• Passionate about solving problems and is focused on customer experience and outcomes
• A Bachelor’s Degree or its equivalent.
• Experience with electronic payment systems.
• In-depth knowledge of payment processing- gateways.
• Minimum of 2 years working experience in a Fintech organization or related field
• Fundamental experience in the Front to Back Office process flow for all Treasury Operations settlement and daily reconciliation process
• Experience of assisting in implementation of changes to systems, processes and procedures will be an advantage
• Exceptional skills in financial policies and settlement.
• Time management and ability to work towards a deadline (and meet deadlines) and an high-level attention to detail.
• Proficiency in the use of all Microsoft Office Products, (Power BI, Outlook, Power point) especially Excel., SQL / MY SQL skills to extract data from databases.

Remuneration and Benefits

• Access to Training & Development Resources
• Work-Life Balance
• Daily lunch, HMO