Reconciliation and Dispute Officer at FairMoney

Reconciliation and Dispute specialists provide accounting support to major financial accounting areas, reconciling payments to ensure the accounting system reflects the correct transactions.

Roles and Responsibilities

• Logging disputes on the dispute portals and with our processors.
• Ensuring that feedback is provided on disputes logged within 5 working days.
• Refund our cardholders for accepted disputes timely and accurately.
• Ensuring that funds for accepted disputes are reversed to our settlement accounts.
• Resolving complaints raised by customers on the app.
• Handle other assigned responsibilities.

Requirements

• Good analytical skills, high level of accuracy and attention to details.
• Strong Microsoft Excel and data analysis skills.
• Problem-solving skills.
• Be an effective team player with a positive attitude.
• Minimum of three (2) years experience in a similar role.
• Be Smart and agile.
• Based in Lagos.
• Experienced in financial institution, especially Fintech (ie large base of transactions), would be an advantage.
• Need for enthusiasm and interest in the role ie accounting, reporting, cost control.
• Focused on timelines and milestones; extremely organised.
• Doer mentality.
• Pay attention to details.