Receptionist at WosAm Arena

Job Description
The receptionist will:

• Make and confirm reservations for guests
• Ensure proper software-enabled room allocation
• Register and check guests in
• Close guest accounts and check guests out after due accounts settlement
• Confirm relevant guest information
• Verify guest identities if they have previously completed a booking online
• Issue key cards and direct guests to their rooms or apartments
• Cross-sell other WosAm services and products including confections, cinema tickets and specialties
• Maintain liaison with other departments to accurately compute guest bills and post to room and house accounts
• Receive and transmit messages for guests
• Inform housekeeping when rooms have been vacated and ready for cleaning
• Conduct a check on rooms/apartments during checkout to ensure that hotel property is undamaged
• Maintain the reception area in terms of sanitation and temperature regulation
• Provide guests access to products in the mini mart
• Inform guests about house rules and policies

Minimum Qualification

• A First Degree in a Management-related discipline
• At least 2 years of experience in a hotel front desk/customer service role

Skills:

• Proficiency with computers
• Experience with hotel sales software.