Receptionist at The Kingsley La-Prima Casa

Job Summary

• The Front Desk Staff is the first point of contact for guests and plays a key role in creating a welcoming and professional atmosphere. Responsibilities include greeting guests, handling check-ins and check-outs, managing room reservations, responding to inquiries, and providing information about the hotel and local attractions. The role also invol

Job Description

Responsibilities:

• Welcome guests warmly and ensure efficient check-in/check-out processes
• Handle phone calls, emails, and in-person inquiries professionally
• Manage reservations and room assignments using the hotel’s PMS
• Provide guests with information about hotel services and local attractions
• Process payments, issue invoices, and maintain accurate records
• Resolve guest complaints or forward them to appropriate departments
• Liaise with housekeeping and maintenance to ensure room readiness
• Monitor lobby activity and maintain cleanliness and order at the front desk
• Keep updated records of room availability and bookings
• Promote upselling of rooms and hotel services where applicable

Requirements:

• Minimum of OND/HND in Hospitality, Business Administration, or related field
• 1-2 years of experience in a hotel or customer-facing role preferred
• Excellent communication and interpersonal skills
• Proficient in Microsoft Office and hotel management systems (PMS knowledge is a plus)
• Good organizational and multitasking abilities
• Friendly, presentable, and professional appearance
• Ability to work under pressure and in shifts, including weekends and holidays
• Strong attention to detail and a commitment to service excellence