Receptionist at Reposebay Human Resources Limited

Job Summary

• Our client is looking for a receptionist that can provide a positive guest experience by providing exceptional customer service and efficient front desk operations.
• He/She will be the first point of contact for guests and visitors, responsible for greeting, checking-in, and checking-out guests, as well as addressing their inquiries and needs.
• They will also contributes to maintaining a smooth flow of communication within the hotel and between various departments.

Responsibilities
Guest Services:

• Greet and welcome guests upon their arrival at the hotel in a friendly and professional manner.
• Perform guest check-in and check-out procedures accurately and efficiently, following established protocols.
• Provide information about hotel facilities, services, and local attractions to guests.
• Handle guest requests and concerns promptly and appropriately, striving to exceed guest expectations.

Front Desk Operations:

• Answer phone calls, respond to emails, and handle reservations, cancellations, and modifications using the hotel's reservation system.
• Maintain accurate records of room availability and guest accounts.
• Process payments and manage cash transactions, ensuring accuracy and security.

Communication and Coordination:

• Communicate effectively with other hotel departments, such as housekeeping, maintenance, and concierge, to ensure smooth guest experiences.
• Relay messages, packages, and information to guests and appropriate staff members.
• Maintain a log of guest requests, incidents, and important information to ensure proper follow-up.

Administrative Tasks:

• Keep the front desk area organized, neat, and presentable at all times.
• Assist in administrative duties, such as filing, data entry, and maintaining guest records.
• Prepare and distribute necessary reports to relevant departments.

Problem Solving:

• Handle guest complaints and concerns with professionalism, finding appropriate solutions and escalating issues as needed.
• Address any technical difficulties related to the hotel's reservation and check-in systems.

Qualifications

• Bachelor's Degree from reputable university (additional education or hospitality-related training is a plus).
• Strong communication and interpersonal skills.
• Customer-service oriented with a positive attitude.
• Proficiency in using computers and hotel reservation systems.
• Multitasking abilities and the capacity to work under pressure.
• Attention to detail and accuracy in handling financial transactions.
• Professional appearance and demeanor.
• Ability to work shifts, including evenings, weekends, and holidays.