Receptionist at Owens and Xley

Location: Victoria Island, Lagos

Our client is a dry cleaning company located in Victoria Island, Lagos. We are looking to hire a dedicated and reliable receptionist/ front desk officer to respond to inquiries and attend to or client's needs.

Job Overview

In this role, you will be the first point of contact to customers. You will perform administrative tasks, such as answering phones, receiving clients, coordinating appointments and providing information about the organization's services.

Duties and responsibilities

• Answering phones and scheduling drop-offs and pick-ups
• Greeting clients and attending tp their needs
• Keeping the reception area clean, professional-looking and inviting.
• Serving clients refreshments and beverages
• Responding to enquiries by phone, e-mail, or in person.
• Managing, escalating and expediting the resolution of customer problems/complaints
• Devising/maintaining office systems, including data management and filing systems

Qualification

• Minimum of OND

Experience / Requirements:

• Minimum 1-year front desk or customer service experience
• Good personal grooming
• Experience working in a service industry

Skills and Abilities:

• Excellent interpersonal and verbal communication skills.
• Maintain a professional appearance at all times
• Time management skills
• Excellent customer service skills