Receptionist at Isglo Hotels Limited

Responsibilities

• Guest services: Greet all guests warmly, handle check-in and check-out procedures, and provide information about the hotel and local attractions.
• Reservations and bookings: Take reservations via phone, email, or in person. Confirm bookings and manage the reservation system.
• Customer support: Respond to guest inquiries and requests, and resolve any complaints or issues that arise to ensure a positive experience.
• Financial transactions: Process payments for rooms and other services, handle billing, and manage cash.
• Administrative tasks: Answer and direct phone calls, take messages, and perform general office duties like filing and data entry.

Requirements

• Education: A High School Diploma is typically the minimum requirement, but a Degree in hospitality is a plus.
• Customer service: Excellent communication, patience, and a polite, professional demeanor are essential.
• Organization: The ability to remain calm and organized while multitasking is crucial, especially during busy periods.
• Technical skills: Proficiency with computer systems, including property management software, and multi-line phone systems is necessary.
• Languages: Fluency in the local language and excellent English skills are standard.