Receptionist at Food Concepts Plc

Job Purpose

• To manage the front desk by greeting all persons that come through the front door and acting as an operator directing incoming calls during open office hours.
• To ensure that all guests are attended to in a very conducive and serene environment

Core Responsibilities and Key Result Areas

Front Desk Management

• Receive mails, documents, proposals, and correspondence on behalf of the company and dispatch to the appropriate department with log books
• Ensure a clean reception area and office environment
• Attend to the phone calls and route calls to appropriate member of staff, when required
• Maintain high level of professionalism and dressing

Management of Guests and Enquiries

• Welcome visitors into the office
• Liaise with security post to get clearance before allowing guests are allowed come in.
• Ensure staff members are duly notified of awaiting guests to manage reception space.
• Ensure that all visitors, guests and clients are attended to timely. 
• Direct visitors to the appropriate member of staff

Liaison Services

• Issue (Releases) cheques to staff, store accountants, suppliers and contractors
• Ensure follow up on the communication lines in terms of credit balance for the office
• Issue supplier’s application form
• Manage the collection of registration fee and issue receipts of suppliers
• Register suppliers cheques on the information management system for cheque confirmation

Key Performance Indicators

• Quality of Customer Service
• Improvement of Reception productivity
• Rate of professionalism

Knowledge Requirements

• Demonstrates Communication skills
• Demonstrates Problem Solving & Analysis skills
• Knowledge of Food Industry trends and practices

Job Specifications

• A good first degree in Business Administration or related discipline
• Possession of any relevant certification is an added advantage
• Minimum of 2 years’ experience in a similar role is required

Decision Expectations

• Maintain a productive reception area
• Receive mails, documents, proposals, and correspondence on behalf of the company
• Ensuring a clean reception area and also a clean office environment