Receptionist at Domino Stores Limited

Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Perform check-in and check-out procedures efficiently, ensuring accuracy and attention to detail.
• Assist guests with inquiries, requests, and reservations, both in person and over the phone.
• Provide information about hotel facilities, services, and local attractions.
• Handle guest complaints and resolve issues promptly and effectively, aiming for complete guest satisfaction.
• Maintain a clean and organized front desk area, ensuring all necessary supplies are stocked.
• Collaborate with other hotel departments to ensure smooth operations and guest satisfaction.
• Handle cash and credit card transactions accurately and securely.

Requirements

• Candidates should possess a Bachelor's Degree / HND / OND qualification.
• 2 - 5 years work experience.
• Previous experience in a customer service role, preferably in a hotel setting.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and the ability to remain calm under pressure.
• Proficient in using hotel management software and standard office applications.
• Ability to multitask and prioritize tasks effectively.
• Flexibility to work in shifts, including weekends and holidays.
• Fluency in multiple languages is a plus.

Experience:

• 1 to 2 years’ experience as a Receptionist in a full-service hotel preferred.