Receptionist at Brilliant Performance Solutions Limited

Job Description

• Our client operates a top notched Service Apartments at Ogba Lagos and currently requires the services of a skillful and professional Receptionist with a minimum of 3 years experience in the hospitality Industry.
• This person must be very good with the use of Computer and relevant software applications used in the hospitality Industry. Previous experience will be an advantage.

Responsibilities

• Check-in and check-out guests to the company standards.
• Provide keys, and show guests to rooms.
• Advise guests on room features/utilities / local amenities.
• Provide excellent customer service at all times and deal with all calls & emails efficiently and effectively.
• Liaise with all managers on any issues and concerns.
• Inputting high volume reservations correctly and noting any special requests.
• Promoting and upselling the property’s facilities – be a brand ambassador for the property.
• Ensuring billing is correctly carried out to the hotel standards.

Requirements

• Excellent customer service skills with a positive outlook and a ‘can-do’ attitude.
• Previous experience in a Hotel Reception / Serviced apartments / Guesthouse preferred.
• Self-motivated with a willingness to learn.
• Excellent written and spoken English.
• Flexible with working hours.
• Ability to work under pressure and excellent team player.
• Track record of accuracy and attention to detail.
• Good Word and Excel ability.
• Experience in the use of channel management systems (SiteMinder, Booking.com, Expedia etc.) also an advantage.
• Team player.