Receptionist at Atelier Boutique Hotel

Job Details

• Answering incoming telephone calls from prospective and existing guests
• Assisting guests with hotel reservations
• Assigning rooms and suites to guests
• Processing credit card transactions for lodging, room service and other hotel costs
• Transferring phone calls to guest rooms
• Providing guests with wake-up phone calls
• Assisting with guest requests and complaints
• Maintaining accurate records of guest charges (room service, pay-per-view, spa services, etc.)

Education, Skills and Experience

• High school diploma or equivalent
• guest/customer relations experience, preferably in a hospitality environment
• strong working knowledge of relevant computer software including MS Office and booking and payment systems
• numeracy skills
• administrative skills

Key Competencies and Qualities

• customer service orientation
• attention to detail and accuracy
• planning and organizing
• ability to multitask and prioritize
• professional appearance and attitude
• effective verbal and written communication skills
• ability to handle stress and stay calm under pressure
• conflict resolution skills
• decision making and judgment skills
• team work
• flexible regarding work schedules
• ability to respond appropriately to diverse customers and guests