Quality Improvement (QI) / Community Facilitator at Jhpiego - John Hopkins University

Overview

• Jhpiego seeks two dedicated Quality Improvement (QI) / Community Facilitators to strengthen coordination and implementation of facility- and community-level QI activities across 24 AMPLI supported sites in Ondo and Kebbi States.
• Each facility has an established QI team with focal persons already trained on integrated QI processes addressing postpartum hemorrhage (PPH) and non-PPH related projects. However, recent assessments reveal gaps in report submission, meeting coordination, and standardization of QI processes.
• The QI/Community Facilitator will provide handson support to facility-level QI teams and community-based organizations (CBOs) by ensuring consistent implementation of QI methodologies, robust data-driven reviews, and improved documentation of lessons learned, maternal death reviews, and adverse event reporting.
• The facilitator will also strengthen linkages between facilities, LGAs, Ward Development Committees (WDCs), and community governance systems, thereby reducing maternal mortality through improved quality of care and accountability mechanisms.

Responsibilities
Quality Improvement Support:

• Provide technical assistance to facility QI focal persons and teams to ensure monthly meetings are held, minutes recorded, and QI reports submitted using standardize templates.
• Strengthen QI processes such as PDSA cycles, run charts, and dashboard monitoring to track progress on MNCH outcomes.
• Support QI teams to function as facility-level MPDSR committees, reviewing maternal deaths, adverse outcomes, and adverse drug reactions (ADRs) related to PPH commodities (TXA, HSC, calibrated drape).
• Facilitate cross exchange learning and supervision support among facilities by documenting and disseminating success stories, QI case studies, and lessons learned.

Community Engagement:

• Support implementation of CBO workplans and ensure timely reporting of community-level activities.
• Facilitate linkages between community governance structures (LGAs, WDCs) and facilities to streng then accountability for maternal health outcomes.
• Conduct spot checks on financial and operational reporting of CBOs to ensure compliance with project deliverables.

 Data Use and Documentation:

• Mentor QI teams and CBOs to analyze and use data for decision-making at facility and community levels.
• Consolidate all facility QI meeting reports, manage facility QI schedules and document program progress with photos, human-interest stories, and technical briefs tailored for diverse audiences.
• Ensure that QI and community activity data are synthesized into monthly and quarterly state-level dashboards.

Operational Excellence:

• Provide on-site coaching, supervision, and mentorship to ensure standardization of QI and community activities across all AMPLI sites.
• Collaborate with the MER team to track performance measurement indicators and ensure timely submission of deliverables.
• Support integration of PPH interventions within broader maternal, newborn, and child health (MNCH) quality of care initiatives.

Required Qualifications

• Bachelor’s Degree in Nursing, Midwifery, Public Health, Health Education, Social work or a related health field.
• Minimum of 3–5 years’ experience in QI, maternal and newborn health programming (particularly PPH prevention and treatment), or community health system strengthening.
• Strong technical knowledge of QI methodologies (PDSA cycle, run charts, performance measurement, dashboards).
• Proficiency in Microsoft Excel and data visualization tools.
• Demonstrated ability to document success stories, case studies, and produce reports for diverse audiences.
• Experience working with CBOs, LGAs, and WDC structures in Nigeria.
• Strong interpersonal and facilitation skills, with proven ability to work collaboratively with facility teams, community stakeholders, and government officials.

Key Skills and Attributes:

• Demonstrated ability to meet deadlines while remaining responsible, reliable, and accountable.
• Proven capacity to work effectively under pressure, with resilience and adaptability in challenging field environments.
• Advanced proficiency in Microsoft Excel, data analysis, and professional report writing.
• Strong facilitation skills for providing one-on-one coaching and group-based support at facility and community levels.
• Keen attention to detail with the ability to identify and address even the smallest data or process gaps.