Quality Control and Compliance Manager at Sooyah Bistro

RESPONSIBILITIES:

• Oversees food safety, hygiene, and quality standards across all Sooyah Bistro outlets and kitchen operations.
• Implements and enforces company-wide compliance with regulatory standards (e.g., NAFDAC, SON, HACCP).
• Develops quality assurance policies and conducts regular audits on production, storage, and service processes.
• Monitors SOPs for kitchen and store staff, ensuring consistency and adherence.
• Trains and sensitizes staff on food safety, hygiene practices, and regulatory updates.
• Investigates customer complaints and product quality issues, and recommends corrective/preventive actions.
• Liaises with regulatory agencies during inspections, certifications, and compliance assessments.
• Reviews supply chain procedures to ensure quality input materials and vendors.
• Ensures traceability and documentation of all compliance procedures and processes.

REQUIREMENTS:

• 5+ years’ experience in quality control, preferably in the QSR or FMCG industry.
• In-depth knowledge of food safety standards (HACCP, GMP, ISO 22000).
• Strong audit, process evaluation, and documentation skills.
• High attention to detail and analytical thinking.
• BSc/HND in Microbiology, Food Science, Chemistry, or related field.
• Professional certifications in food safety/quality control are an added advantage.