Quality Assurance Officer at LEAD Enterprise Support Company Limited

JOB OBJECTIVE/SUMMARY

1. To ensure availability of appropriate and effective information technology and system that meet the operational requirements of the bank.
2. Manage the process of ensuring the accuracy of information received and the communication of same post validation and review process.

DUTIES & RESPONSIBILITIES

Application(s) Development, Network and Testing Activities:

1. Work with Head, Quality Assurance in develops, implements, and manages processes to ensure that products meet required specifications for quality, function, and reliability prior to delivery.
2. Maintain standards for reliability and performance of application developments.
3. Interpret and implement quality assurance standards and procedures.
4. Test computer systems or programs or networks, including prototypes, based on and related to user or system design specifications. 
5. Assist in devising sampling procedures and directions for recording and reporting quality data 
6. Develop and maintain sample test data for all software applications.
7. Interpret software applications test results and make recommendations to stakeholders for system improvements.
8. Participates in Quality Assurance work across legacy applications as well as testing of applications currently in the development process. 
9. Ensure quality throughout the software development using Automated and Manual testing techniques. 
10. Evaluate adequacy of quality assurance standards
11. Participate in ongoing product specification and code reviews.
12. Identifying and reporting any issues that arise during the design and planning phases.
13. UI/UX reviews by verifying that the software design meets the intended functionality and user requirements.
14. Analyzing potential risks associated with the software development project and providing feedback on how to mitigate them.
    1. Assist in documenting internal audits and other quality assurance activities

TEAMWORK – INTERNAL AND EXTERNAL ACTIVITIES:

1. Diagnose, troubleshoot, prioritize (escalate) and coordinate all reported computer system and program production problems with Head, Quality Assurance.
2. Participate in develop, recommend and monitor corrective and preventive actions.
3. Assist in the development of and utilize processes and systems that ensure the quality, reliability, and system safety and security.
4. Assist in the development of and utilize methods, procedures, and metrics needed to ensure that quality standards and practices are attained.
5. Assist in setting-up and executing computer and network system and program user acceptance test cases.
6. Prepare reports to communicate outcomes of quality activities.
7. Interact with applicable representatives of outside vendor(s) regarding any network downtime reconciliation and surcharge computation.

DOCUMENTATION/RECORD ACTIVITIES:

1. Identify and document computer, network system and program dependencies and performance indicators.
2. Document and maintain applications development test plans and results.
3. Assist in documenting internal audits and other quality assurance activities
4. Prioritize work done activities on a daily, weekly, and monthly basis.

GENERAL

1. Assist in Identify training needs and organize training interventions to meet quality standards.
2. Reviews client, customer, and user feedback.
3. Perform other duties and responsibilities as may be required by Quality Assurance Manager.

KEY PERFORMANCE INDICATORS

1. Evaluate documentation processes and procedures
2. Timeliness in preparation of reports and validation of information systems and applications (web and mobile).
3. Degree of error (zero) bug in software application and meet quality standards before launch.
4. Rate of conformance with system design specifications in an effort to ensure the delivery of quality business systems to the users.
5. Customer satisfaction rating
6. Ensure complete and successful End of Day/Month/Year process is done by the application team.
7. Complete documentation of approved application setup and parameter changes.
8. Ensure standard are setup for all IT processes and operations, SLA review and update
9. User Log review, Backups log review and evaluation.
10. Review of change request update done in-line with the standard.
11. Conduct UAT for all Applications (external/in-house), IT process control and System Testing.
12. Relate with HR to get list of active and inactive staff to be created/deactivated from all applications where user access is required.
13. Ensure co-ordination of other IT related activities

EDUCATION AND EXPERIENCE

1. Education: Bachelor’s degree or Higher National Diploma in Computer, Electrical Engineering or other applicable courses from any Approved University or Polytechnic.
2. Relevant certifications in IT are an added advantage
3. Experience: 4-6+ years hands-on experience in full stack development.
4. Specific Experience: Prior experience in banking, fintech, or other financial services environments is highly desirable
   1. Software Testing Life Cycle (STLC), Automation Framework Design, CI/CD integration, API mocking, Basic OWASP vulnerabilities.

KNOWLEDGE/ SKILLS/COMPETENCIES

1. Postman/RestAssured, Selenium/WebDriver, Playwright/Cypress, JMeter, QL for validation, Git, Azure DevOps.