QSR Operations Manager at Owens and Xley

Job Summary

• We are seeking an experienced and results-driven QSR Operations Manager to oversee daily restaurant operations across multiple outlets.
• The ideal candidate will ensure operational excellence, consistent food quality, customer satisfaction, cost control, and team performance in line with brand standards.

Key Responsibilities

• Oversee end-to-end operations of QSR outlets to ensure smooth daily execution
• Implement and enforce standard operating procedures (SOPs) across all outlets
• Monitor food quality, service standards, hygiene, and safety compliance
• Manage outlet managers and supervisors, including performance reviews and coaching
• Drive sales growth, productivity, and cost optimization (food cost, labor, wastage)
• Analyze operational reports and KPIs; implement corrective actions where required
• Coordinate with supply chain to ensure timely availability of stock and materials
• Handle customer complaints and ensure excellent customer experience
• Support outlet openings, audits, and operational improvement initiatives.

Requirements

• Bachelor’s degree in Business Administration, Hospitality Management, or a related field
• Minimum of 5 years’ experience in QSR or food service operations, with at least 2 years in a managerial role
• Strong understanding of QSR operations, food safety standards, and cost controls
• Proven leadership and people management skills
• Excellent problem-solving, communication, and organizational skills
• Ability to work in a fast-paced, performance-driven environment
• Proficiency in operational reporting and basic financial analysis
• Career growth opportunities within a fast-growing QSR brand.