Providers Relationship Manager at Anchor HMO

Job Brief

• Our company is searching for a motivated and experienced Providers relationship manager in the Provider service department.
• Your goal will be to provide outstanding customer service to our Providers by developing effective Providers' service procedures, implementing Provider loyalty programs, and setting customer satisfaction goals
• To qualify for the role, the ideal candidate will have proven experience working in a provider’s service department with excellent knowledge of the latest 2- 3 years in the HMO industry.
• In addition to being an excellent communicator (written and verbal), you will also demonstrate strong leadership and interpersonal skills.

Responsibilities

• Supervising the daily operations of the Providers within your coverage
• Maintaining relationships with providers
• Making weekly and monthly reports and surveys
• Taking ownership of Providers' issues and following problems through to resolution
• Create engaged Provider and facilitate organic growth
• Setting a clear mission and deploying strategies focused on that mission.
• Always ensure the satisfaction of Providers
• Drive speed of service
• Manage the handling of Providers’ requests, issues, and relations
• Develops and maintains a team atmosphere within Providers Service and with other departments
• Manages Providers expectations by answering questions about policies and procedures
• Improving Providers service experience
• Provides project management leadership on specific cross-departmental projects
• Manage operations as it relates to providers satisfaction
• Creating a reliable Providers loyalty program
• Setting customer service goals for team members and helping them reach those goals
• Interacting with Providers and handling customer queries and complaints in a timely manner
• Staying current on the latest industry trends and techniques

Requirements

• Bachelor's Degree in relevant fields.
• Proficiency in Microsoft Office and customer service software.
• Outstanding written and verbal communication skills.
• Good understanding of management practices and techniques.
• Excellent leadership and interpersonal skills.