Project Delivery Manager at Digital Divide Data

Purpose of the Job

• The Project Delivery Manager is responsible for ensuring the successful planning, execution, tracking, delivery and closure of client projects. The Project Delivery Manager will work with the project director and client to understand requirements and engage the production team in the fulfilment of the project needs.
• The ideal candidate is a driven but steady individual, capable of building relationships across the entire project team, with the flexibility and energy to thrive in a dynamic environment.

Job Description

• Implement project plan - Manage the entire project workflow
• Plan work allocation with appropriate resources: translation, editing and proof-reading
• Provide project updates, manage client expectations and communicate with all stakeholders throughout the project.
• Report and escalate to DDD management when required
• Ensure that all projects are delivered on-time and within scope
• Evaluate requirements for project requests, determine feasibility and estimate work effort
• Manage job workflow, resource and task allocation to the team
• Assist in providing training to the delivery associates together with the client approved trainer - Ensure that training goes on smoothly
• Identification of training and skill gap within the team during production
• Monitor set targets and quality of the output
• Supervision - Manage associates attendance & discipline
• Liaise with the Clients’ quality team to ensure quality
• Perform other project related duties as assigned by his/her manager

Qualifications
The PM will be trained on localization specific project management however the following skills are necessary for this role;

• Bachelor's Degree / Higher Diploma in Business Management or related course
• Experience in Project Management, translation, and/ or customer service and management preferred
• Experience in project management tools and quality tools
• Experience in report writing
• Fluent in English and Hausa (both written and spoken)
• Additional knowledge and fluency in Yoruba and Igbo is an added advantage.
• Ability to acquire proficiency in new processes and tools
• Coaching team members, internal and external resources on project-related processes and tools
• Experience working for BPO is an added advantage
• IT Knowledge – Conversant with excel and other common packages, knowledgeable and has experience in working with production software. Knowledge in Power BI is an added advantage
• Keen to details and can multi-task
• Knowledge in Data Analysis
• Team leadership skills.