Programs Officer, Internship & Volunteer Management at The Elevation Church

About the Job

• To provide effective coordination and management of all interns and volunteers at PF as it relates to their welfare, active engagement, career growth as well as learning and development. S/He shall carry out important administrative duties across PF, track volunteering hours as well as create and manage an effective reward system for high performing volunteers. S/He shall also provide a variety of project management and administrative tasks for all volunteers and interns at PF.
• Job Description Work seamlessly with Program Officers (POs) and Program Managers (PMs) to achieve the overall objective of PF in line with its Education, Shelter and Health Initiatives. S/He shall be responsible for driving & managing the foundation’s quarterly Induction program, including the successful graduation of volunteers and interns. The role-holder shall also have oversight functions for the effective pairing and monitoring of Mentors & Mentees (for interns) within PF and more. S/He shall be responsible for initiating, planning, organizing and managing PFs bi-monthly Knowledge Sharing Session as well as all email correspondence from the volunteers@pistisfoundation.org emails. Other key deliverables/ result areas shall include the following;

Key Result Areas / Deliverables

• Internship & Volunteer Management
• Plan and execute annual calendar for volunteer & intern activities alongside program managers • Create and manage a robust plan as well as a daily activity schedule for new interns across PF.
• Manage pairing & monitoring of “Mentor & Mentees” exercise
• Prepare and efficiently manage unit’s annual budget
• Resolve grievances (if any) and foster teamwork amongst team members
• Disseminate relevant information or internal memos to volunteers and interns via established communication channels i.e whatsapp groups, microsoft teams, etc. about slated meetings, programs, annual/ monthly events etc.
• Communicate frequently with, and manage volunteers through their program managers to ensure they are well placed and fully optimised
• Effectively execute and manage the Volunteer & Internship Program policy

Learning & Development

• Coordinate the bi-weekly Knowledge Sharing Session (KSS) of PF
• Organize and manage the successful induction and onboarding process of new volunteers, interns and staff of PF.
• Recommend relevant reading materials and books for PF workforce
• Coordinate the “one book a month” program for the workforce with PMs.
• Organise quarterly trainings for the entire workforce online & offline

Recruit Volunteers & Interns:

• Effectively work with the HR unit to provide appropriate information on available job openings and competencies required
• Manage the timely advertisement of volunteer/ job openings with HR, via established communication channels, online and offline.
• Organise and sit with PMs/ HR to interview prospective volunteers/ staff to ascertain their competence fit for available roles across PF.

Welfare:

• Curate detailed record of volunteers information including birthdays, wedding anniversaries and special days @PF
• Remind and work with the digital media team to ensure birthdays of dedicated volunteers and interns are celebrated online, ahead of slated dates
• Celebrate birthdays of all volunteers and interns on official chat forums
• Recognise and reward high performing volunteers, staff and interns in line with the established reward system of the foundation

Monitoring & Evaluation:

• Curate and submit monthly activity report on all volunteer & intern activities
• Monitor & evaluate volunteer hours using proven tools & apps
• Work with community officer(s) to execute and evaluate community projects

Qualification and Skills:

• BSc / BA in human resources, social sciences or other relevant field is acceptable
• Proven experience as training manager or human resource officer or similar position with a minimum of 3 years of management experience.
• Experienced in volunteering locally and/or internationally
• Globally conscious, emotionally intelligent and a communication specialist
• Very organised, innovative and pays close attention to detail
• Takes personal initiative, reliable and constantly follows-through with assigned tasks
• Working knowledge of databases and MS Office (especially Powerpoint, Excel and Word)
• Able to communicate effectively and professionally with diverse people • Excellent team player with leadership/ coordination abilities
• Experienced in recruiting via various channels
• Results-driven with a willingness to adjust hours to accommodate the needs of the job
• A pleasant, outgoing personality