Program Administration and Communications Officer at Mercy Corps

General Position Summary

• The Program Administration and Communications Officer will support the development and implementation of a communication strategy for the Small-Town WASH Program, including the regular development of timely, well-written and accurate factsheets, press releases, articles, success stories and other resources as needed.
• The Program Administration and Communications Officer is responsible for ensuring the STWASH project documentation and communications requirements are up to date.
• The Officer will provide support on administration, government, partner and stakeholder reporting coordination, external communication requirements for the donors, and record retention.
• The position requires a detail-oriented individual who can independently manage multiple workstreams to completion, track many priorities at once, and deliver quality results on time.

Essential Job Responsibilities

Administrative Support:

• Organize meetings and take detailed meeting minutes and reports of project activities.
• Follow up with the project partners, keep track of project documents and maintain a reporting shared calendar.
• Review and update reporting, filing, communications, and contract documents of engaged consultants.
• Provide administrative and logistical support for the project.

Reporting and Record Retention:

• Work with the COP to develop systems to ensure timely submission of all Project deliverables.
• Ensure all project electronic and hard copy folders meet PM@MC standards and are populated accordingly.
• Support the coordination of meetings like kick-off, close-out etc.

Communications:

• Prepare communications documents, including, but not limited to, fact sheets, situational reports, operational updates, and human interest/success stories for sharing within internal Mercy Corps’ channels and for external stakeholders, including for donor engagement.
• Collect and analyze information on project achievements in the form of photos and short videos, and draw upon that information to draft, edit, format, and disseminate a wide range of internal and external information products.
• Produce other communication documents on an a- hoc basis as necessary and requested by the supervisor.
• Consolidate and draft information for internal reports, such as the 3Is (impact, influence, innovation)
• Design and implement different information systems, including the production and dissemination of newsletters, infographics, and application tools.
• Support all program administration as needed.

Safeguarding Responsibilities.

• Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work ·
• Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members ·
• Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options.

Organizational Learning.

As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient, and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Supervisory Responsibility

None

Accountability

Reports Directly To: Chief of Party

Knowledge and Experience

• Degree in Communication, International Development, Gender, or any related field.
• A minimum of 2 years of admin and communication work experience in international development required.
• Experience in written and audio-visual communication materials.
• Excellent verbal and written communication skills.
• Excellent computer skills, including experience with PowerPoint and Microsoft Word,
• Experience interfacing with media, corporations and stakeholder management is highly desired.
• Fluency in written and verbal English and Hausa is required.
• Possesses the skills that help foster a learning and collaborative environment, as well as capturing new knowledge in the most effective way.
• Excellent planning and prioritization skills with the ability to multi-task.
• Ability to provide practical solutions within set deadlines.
• Experience working in states in Northeast and south east context.