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  • Posted: Aug 25, 2022
    Deadline: Aug 30, 2022
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  • We are a fast paced business management solutions firm with an array of value offerings to Corporate organisations. We work in all major sectors of the economy engaging highly trained and sector-experienced Consultants. Willers Solutions Limited is an indigenous firm with cutting edge value proposition geared towards value maximisation. Our focus is on cr...
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    Professional Service Engineer

    JOB DESCIPTION 

    • Installation and configuration of network devices such as: routers, switches, firewall and access points.
    • Provide excellent customer service, listening carefully to customer concerns and addressing issues until customer is satisfied.
    • Communicate with clients to determine their needs and explain complex issues.
    • Identify faults or performance issues within the customer network.
    • Perform Site Survey/Wifi survey: Perform site inspection/survey and propose a network design.
    • LAN Audit: Troubleshoot, diagnose and resolve software, hardware, and another network and system problems.
    • Hotspot survey and installation: Perform site inspection/survey for hotspot users and configure it in accordance with their requirements.
    • Firewall: Deploying firewall (mostly Sophos UTM) and endpoints for clients.
    • Troubleshoot to identify issues and resolve it.

    REQUIREMENT

    • BSC in Computer Science.
    • Minimum of 3 Experience as a Professional Services Engineer.
    • Good communication and customer service skills.
    • Good knowledge of networking technologies - TCP/IP, DNS etc.
    • Proactive with a positive ‘can do’ approach.
    • Ability to work productively with minimal supervision.
    • Strong diagnostic, analysis and problem resolution skills with a flexible approach to problem solving.
    • Good technical documentation skills.
    • Capable of multi-tasking, good time management and prioritization of workload.
    • Ability to assess and prioritize faults and respond or escalate accordingly.

    Method of Application

    Interested and qualified candidates should forward their CV to: recruitment@willerssolutions.com using the position as subject of email.

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