Business Manager at FMR AGENCY

Job Summary

• We are seeking an experienced and highly organized Business Manager to oversee daily business operations and ensure smooth coordination across all departments.
• The ideal candidate must be a strong leader with excellent operational, people management, reporting, and problem-solving skills.
• This role requires someone who can drive efficiency, maintain discipline, improve workflow, and support business growth across customer service, procurement, production, quality control, and administration.

Key Responsibilities

• Oversee the day-to-day operations and ensure smooth coordination across all departments.
• Supervise Customer Service, Procurement, Production, Quality Control, and administrative staff to ensure efficiency, accountability, and productivity.
• Monitor every customer order from intake to final delivery to ensure proper workflow, quality output, and timely completion.
• Ensure the CRM and operational systems are properly updated, cleaned, and used effectively for visibility, tracking, and business control.
• Identify operational bottlenecks early and implement practical solutions to improve productivity and service delivery.
• Ensure all departments work in alignment so that production, quality, and delivery targets are consistently achieved.
• Support management in driving sales, customer satisfaction, profitability, and overall business growth.
• Prepare and present regular operational and performance reports to management with clear action points.
• Enforce staff discipline, performance standards, teamwork, and a culture of continuous improvement across the business.
• Carry out any other managerial or operational duties assigned by management from time to time.

Requirements

• Bachelor’s Degree or HND in Business Administration, or a related field.
• Proven experience as a Business Manager or similar leadership role.
• Experience managing teams across customer service, production, procurement, quality control, or administration.
• Strong understanding of business operations, workflow management, and performance reporting.
• Excellent leadership, communication, and people management skills.
• Experience in fashion, retail, production, tailoring, garment-making, or a service-based business is an added advantage.
• Ability to improve processes and create structure within a growing business.

Work Schedule:

• Monday to Friday: 9:00 AM – 7:00 PM
• Saturday: 10:00 AM – 5:00 PM