Product Support Sales Representative at Mantrac Nigeria Ltd

SUMMARY OF RESPONSIBILITIES

Responsible for the implementation of product support programmes and policies. Also to ensure achievement of agreed sales targets and performance objectives.

MAIN FUNCTIONS

• Visiting customers in the Region (old and new), prospecting for parts, unit sales and service opportunities and as well seek for regular patronage.
• Sell and implement product support programmes such as CTS, REMAN, SOS, etc on a regular basis.
• Prepare relevant quotations and/or tenders (accurate and complete to requirement), present to customers, arrange follow-up activities as desired, and ensure conversion to effective sales.
• Ensure prompt delivery of parts or services (including backordered items) and corresponding invoices to engender customer satisfaction and early payment as they fall due. 
• Preparation and implementation of weekly call plan and corresponding summary report.
• Preparation and updating customers’ profile list.
• Keep abreast of product/service information from Caterpillar and related suppliers, and ensure adequate dissemination to concerned employees and customers.
• Promptly and effectively resolve customer complaints such as to retain their goodwill and confidence in the product, services and the dealership at large.
• Actively involved in the Region’s debt collection drive on an on-going basis.
• Establish and report competitive activities and sales opportunities (for parts, units & service). Implement actions that will ensure prompt and adequate conversion to Caterpillar products & services.
• Implement relevant marketing and promotional programmes as they arise.
• Arrange and implement relevant training programmes for Parts office staff and customer representatives.
• Ensure prudent financial management and adequate maintenance / security of Company assets placed in incumbent’s care by virtue of function and/or location.

CONTACTS

• All levels of MNL staff and management.
• Customer representatives – both Government, private & associate companies.
• UNATRAC and Caterpillar management representatives.

QUALIFICATION

HND/B.Sc. Engineering  with 10 years working experience in Technical Sections of MNL or similar company. with 5 years sales  experience.

ENVIRONMENT

• Financial Impact:
• See annual work plan.
• Hazards:
• Risk of accidents due to extensive travelling by road and exposure to customer site / workshop conditions.