Product Specialist at Infinion Technologies

JOB PURPOSE:

As a Product Specialist, you will be responsible for understanding our products in depth, staying updated on industry trends, and providing valuable insights to support our sales and marketing efforts. Your role will involve working closely with cross-functional teams, conducting market research, and providing product demonstrations to clients. The ideal candidate will have a strong technical aptitude, a passion for technology, a keen eye for detail, excellent communication skills, a passion for delivering exceptional customer experiences, and enjoy working in a fast-paced and collaborative environment.

Principal Accountabilities

• Develop a deep understanding of our product offerings, features, and benefits.
• Stay updated on industry trends, competitive landscape, and customer needs.
• Collaborate with product management and engineering teams to provide feedback and insights for product enhancements and new features.
• Conduct market research to identify customer requirements, market trends, and potential opportunities for product development.
• Assist in the creation of sales and marketing materials, including product presentations, brochures, and technical documentation.
• Assisting with the development of business plans.
• Conduct product demonstrations and deliver presentations to prospective clients, effectively showcasing the value and benefits of our products.
• Provide product training to internal teams, including sales representatives, customer support, and other stakeholders as needed.
• Making helpful product recommendations and suggestions to increase revenue.
• Collaborate with the sales team to understand customer needs, address inquiries, and provide technical expertise during the sales process.
• Support the development and execution of product launch strategies, including coordinating product releases and marketing campaigns.
• Gather and analyse customer feedback to identify areas for improvement and recommend solutions to enhance the product experience.
• Maintain up-to-date product knowledge and certifications, attending training sessions and industry events as required.

Requisite Qualifications And Experience

• A bachelor's degree in a related field, such as marketing or business, or a technical field, like engineering or computer science.
• Proven 3 years of experience in a similar role, preferably in the technology or software industry.
• Strong technical aptitude and ability to quickly grasp complex product concepts.
• Strong analytical and problem-solving skills, with the ability to analyse data and make data-driven recommendations.
• Ability to work collaboratively with cross-functional teams and build relationships at all levels of the organization.
• Self-motivated and proactive, with the ability to work independently and prioritize tasks effectively.
• Familiarity with product management methodologies and product lifecycle.
• Extensive experience in retail, sales, or customer service would be advantageous.
• Proficient in using productivity tools, such as Microsoft Office suite.

KEY COMPETENCE & BEHAVIOURAL EXPECTATIONS

• Excellent interpersonal and communication skills, both written and verbal
• Ability to build and maintain strong client relationships.
• Ability to work under pressure and meet strict datelines.
• Strong understanding of the product features, including specification, performance, and technical capacity.
• Ability to remember critical details like product features and specifications.
• Ability to articulate product features and conduct demonstrations that are engaging and inspiring.
• Effective time management and ability to prioritize tasks in a fast-paced environment.
• Strong problem-solving and critical-thinking abilities to address client needs and challenges.
• High work ethic and Excellent attention to detail and organizational skills
• Ability to work independently and as part of a team, collaborating with internal departments to meet client requirements.
• Adherence to confidentiality protocols and demonstration of integrity in handling client information
• Flexibility and adaptability to adjust strategies based on market trends and client feedback.
• Strong negotiation and persuasive skills to secure contract renewals and address client concerns