Product Manager - Merchant Onboarding at FairMoney

About the role

• The Product Manager for Merchant Onboarding will own the end-to-end experience of how merchants discover, register, verify, and start using Fairmoney's financial products.
• You will be responsible for crafting intuitive onboarding flows, ensuring regulatory compliance, and driving adoption by making it effortless for merchants to go live.
• This role demands strong problem-solving, execution discipline, and deep empathy for small and medium businesses in Nigeria's fast-evolving fintech landscape.

Key Responsibilities
Product Strategy & Vision:

• Define and execute the product vision for merchant onboarding aligned with Fairmoney's growth objectives
• Identify opportunities to streamline the onboarding journey and reduce friction

Onboarding Experience:

• Design seamless, intuitive onboarding flows (KYC, document verification, activation)
• Build merchant journeys that balance speed with compliance and trust

Cross-Functional Execution:

• Collaborate with Engineering, Compliance, Risk, Operations, Sales, and Design teams to deliver onboarding solutions
• Ensure scalability of onboarding processes to support rapid merchant growth

Compliance & Risk Management:

• Work closely with Compliance and Risk teams to meet regulatory requirements (KYC/AML, CBN guidelines)
• Anticipate risks in the onboarding process and design effective mitigations

Data-Driven Optimisation:

• Define KPIs such as onboarding completion rate, time-to-activation, and merchant churn
• Use analytics and customer insights to continuously improve funnel conversion

Merchant Engagement & Feedback:

• Conduct interviews and research to understand merchant needs and pain points
• Leverage feedback to refine onboarding flows and improve merchant satisfaction

Market Awareness:

• Stay informed on fintech and merchant onboarding trends across Africa and globally
• Benchmark against best-in-class solutions to ensure Fairmoney remains competitive

Requirements

• Bachelor's Degree in Business, Finance, Computer Science, or related field; Master's preferred
• Proven experience as a Product Manager, ideally in fintech, payments, or digital onboarding
• Strong knowledge of KYC/AML processes, merchant risk, and regulatory frameworks
• Deep familiarity with the Nigerian and broader African fintech landscapes; knowledge of local banking regulations and customer behaviours is highly advantageous
• Analytical skills with experience using tools like SQL, Excel, or BI dashboards
• Excellent communication and stakeholder management skills
• Entrepreneurial, detail-oriented, and customer-obsessed mindset.

Benefits

• Private Health Insurance
• Pension Plan
• Training & Development
• Hybrid work
• Paid Time Off.