FairMoney is a digital platform in Nigeria that allows you access instant loans in a few minutes through our android app.
Read more about this company
About the role
- The Product Manager for Merchant Onboarding will own the end-to-end experience of how merchants discover, register, verify, and start using Fairmoney's financial products.
- You will be responsible for crafting intuitive onboarding flows, ensuring regulatory compliance, and driving adoption by making it effortless for merchants to go live.
- This role demands strong problem-solving, execution discipline, and deep empathy for small and medium businesses in Nigeria's fast-evolving fintech landscape.
Key Responsibilities
Product Strategy & Vision:
- Define and execute the product vision for merchant onboarding aligned with Fairmoney's growth objectives
- Identify opportunities to streamline the onboarding journey and reduce friction
Onboarding Experience:
- Design seamless, intuitive onboarding flows (KYC, document verification, activation)
- Build merchant journeys that balance speed with compliance and trust
Cross-Functional Execution:
- Collaborate with Engineering, Compliance, Risk, Operations, Sales, and Design teams to deliver onboarding solutions
- Ensure scalability of onboarding processes to support rapid merchant growth
Compliance & Risk Management:
- Work closely with Compliance and Risk teams to meet regulatory requirements (KYC/AML, CBN guidelines)
- Anticipate risks in the onboarding process and design effective mitigations
Data-Driven Optimisation:
- Define KPIs such as onboarding completion rate, time-to-activation, and merchant churn
- Use analytics and customer insights to continuously improve funnel conversion
Merchant Engagement & Feedback:
- Conduct interviews and research to understand merchant needs and pain points
- Leverage feedback to refine onboarding flows and improve merchant satisfaction
Market Awareness:
- Stay informed on fintech and merchant onboarding trends across Africa and globally
- Benchmark against best-in-class solutions to ensure Fairmoney remains competitive
Requirements
- Bachelor's Degree in Business, Finance, Computer Science, or related field; Master's preferred
- Proven experience as a Product Manager, ideally in fintech, payments, or digital onboarding
- Strong knowledge of KYC/AML processes, merchant risk, and regulatory frameworks
- Deep familiarity with the Nigerian and broader African fintech landscapes; knowledge of local banking regulations and customer behaviours is highly advantageous
- Analytical skills with experience using tools like SQL, Excel, or BI dashboards
- Excellent communication and stakeholder management skills
- Entrepreneurial, detail-oriented, and customer-obsessed mindset.
Benefits
- Private Health Insurance
- Pension Plan
- Training & Development
- Hybrid work
- Paid Time Off.
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About the Role
- As a Field Recovery Agent, you will play a crucial role in ensuring the timely collection of loan repayments.
- Your primary responsibilities include monitoring and rehabilitating accounts in arrears through the effective deployment of standard collections and recovery practices within the legal framework.
- Handling customer objections and complaints professionally and collaborating with relevant departments to ensure swift issue resolution will be integral to your role.
Roles and Responsibilities
As a Field Recovery Agent at FairMoney, your key responsibilities will include, but are not limited to:
- Conduct regular field visits to engage with defaulting customers(Agents and merchants), utilizing telephone, emails, and other legal means to demand payments on overdue accounts.
- Maintain a detailed daily activity log, tracking metrics such as the number of calls, right-party contacts, promises to pay, and fulfilled promises to pay.
- Verify information on overdue arrears and initiate daily follow-up calls to address outstanding issues.
- Negotiate and establish effective payment plans and settlements to prevent accounts from further delinquency.
- Track payments by diligently following up on pending promises and ensuring timely resolution.
Requirements
To excel in this role, you should meet the following criteria:
- University degree in any related field.
- Minimum of 1+ years of experience in consumer loans operations and merchants, directly handling delinquent clients and resolving problem situations.
- Proficiency in Microsoft Excel.
- High self-motivation with strong interpersonal skills.
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving skills.
Benefits
- Private Health Insurance
- Pension Plan
- Training & Development
- Performance Bonus.
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About the Role
- Your mission will be to promote investment products of the company to corporate and individual clients, and maintain knowledge of a wide range of investment and financial products ranging from fixed income, trusts, stocks, bonds, shares, etc.
Roles and Responsibilities
- Source new clients and expand client network in professional and social settings.
- Develop and maintain a portfolio of important revenue, generating client relationships within the defined market segment.
- Grow portfolio profitability through the utilization of available multi-channel delivery strategies.
- Present investment opportunities and related analysis while pitching proposed courses of action in meetings with clients.
- Relate with investment analysts to assess financial information and investment opportunities.
- Use relevant financial models to project future earnings and profit potentials.
- Monitor the financial market trends to promote better decision-making and advise on funds management.
- Engage in regular research and reading to stay apprised about the state of the Nigerian economy, global financial markets and general current events.
- Comply with rules, regulations and legislation governing the financial services industry.
Requirements
- Minimum of 5 years of relevant work experience in a financial organization.
- Strong command of excel and PPT.
Other core competencies required for this role include;
- Decision Making
- Problem Solving
- Analytical Thinking
- Verbal and Written Communication skills
- Attentiveness to Detail
- Time Management
- Networking skills
- Teamwork
- Leadership ability.
Benefits
- Private Health Insurance
- Pension Plan
- Training & Development
- Performance Bonus.
go to method of application »
About the Role
- The Product Manager for Merchant Onboarding will own the end-to-end experience of how merchants discover, register, verify, and start using Fairmoney's financial products.
- You will be responsible for crafting intuitive onboarding flows, ensuring regulatory compliance, and driving adoption by making it effortless for merchants to go live.
- This role demands strong problem-solving, execution discipline, and deep empathy for small and medium businesses in Nigeria's fast-evolving fintech landscape.
Key Responsibilities
Product Strategy & Vision:
- Define and execute the product vision for merchant onboarding aligned with Fairmoney's growth objectives
- Identify opportunities to streamline the onboarding journey and reduce friction
Onboarding Experience:
- Design seamless, intuitive onboarding flows (KYC, document verification, activation)
- Build merchant journeys that balance speed with compliance and trust
Cross-Functional Execution:
- Collaborate with Engineering, Compliance, Risk, Operations, Sales, and Design teams to deliver onboarding solutions
- Ensure scalability of onboarding processes to support rapid merchant growth
Compliance & Risk Management:
- Work closely with Compliance and Risk teams to meet regulatory requirements (KYC/AML, CBN guidelines)
- Anticipate risks in the onboarding process and design effective mitigations
Data-Driven Optimisation:
- Define KPIs such as onboarding completion rate, time-to-activation, and merchant churn
- Use analytics and customer insights to continuously improve funnel conversion
Merchant Engagement & Feedback:
- Conduct interviews and research to understand merchant needs and pain points
- Leverage feedback to refine onboarding flows and improve merchant satisfaction
Market Awareness:
- Stay informed on fintech and merchant onboarding trends across Africa and globally
- Benchmark against best-in-class solutions to ensure Fairmoney remains competitive.
Requirements
- Bachelor's degree in Business, Finance, Computer Science, or related field; Master's preferred
- Proven experience as a Product Manager, ideally in fintech, payments, or digital onboarding
- Strong knowledge of KYC/AML processes, merchant risk, and regulatory frameworks
- Deep familiarity with the Nigerian and broader African fintech landscapes; knowledge of local banking regulations and customer behaviours is highly advantageous
- Analytical skills with experience using tools like SQL, Excel, or BI dashboards
- Excellent communication and stakeholder management skills
- Entrepreneurial, detail-oriented, and customer-obsessed mindset.
Benefits
- Private Health Insurance
- Pension Plan
- Training & Development
- Hybrid work
- Paid Time Off.
go to method of application »
Job Summary
- The Team Manager will Manage with effectiveness and efficiency a team portfolio of customers with the strict minimum risk acceptance level by selling the different products of the company.
- The Por supervisor remains responsible of the portfolio activities of his/her team from promotion, loan assessment, disbursement collection and complete recovery.
- He / she is also responsible for having a good relationship with FairMoney's clients and encourage them to buy all the products they are qualified for.
Key Responsibilities
Loan Officer Supervision:
- Manage Team of Portfolio managers play a team leadership role that motivates team members to achieve excellence.
- Ensure that individual loan officers on team meet monthly disbursement objectives.
- Ensure that individual loan officers on team meet monthly quality targets by maintaining a very strict minimum risk level.
- Monitor performance to make sure that every team member is performing to the optimum level and ensure that the policy and procedures are respected.
- Conduct pre-disbursement field visits with loan officers on team.
- Monitor daily repayment.
- Support loan officers with loan recovery, client acquisition.
- Approving loans when approval authorities are granted.
- Assessing periodically the performance of his/her team member for decision making.
- Support the area manager or the state manager in building a good working environment.
- Represent the institution towards active and potential partners with dignity and pride.
Training:
- Provide regular training for loan officers on team.
- Coach and mentor loan officers.
Reporting:
- Prepare daily reports on individual loan officer performance.
- Other tasks as assigned.
Requirements
- HND qualification / Bachelor's Degree in Sales and Marketing or related fields.
- A minimum of 6 years of experience in Loan Sales / Portfolio Management and team management.
- Ability to motivate a team of Sales Managers for performance.
- Extremely flexible, result-oriented, and hardworking with a strong track record of success.
- Ability to self-motivate and manage self.
- Good communication and interpersonal skills.
- High level of integrity.
- Dynamic and motivated and individuals who like to work outdoors.
- Target Driven.
Benefits
- Private Health Insurance
- Performance Bonus
- Pension Plan
- Training & Development.
go to method of application »
About the Role
- As the State Head - (Aggregator Network), you are the CEO of the region, responsible for regional performance and individual state performance under your purview.
- You must be self-driven, result oriented and most importantly a team player.
- You are primarily responsible for shaping and driving your region's growth strategy to correctly position it within landscape in Nigeria by working with the Director of Aggregator Business in cementing the FairMoney strategy of becoming the largest neobank in Nigeria.
Roles and Responsibilities
- Source for new clients and expand client network in the retail marketplace (Agents and consumers)
- Develop and maintain market dominance by ensuring acquisition, retention and Month on Month growth in acquisition and loan conversion in each market segment
- Drive corporate strategy in Schools, Markets, Partnerships with OFIs/Super Agents/ Aggregators and Agricultural value chain
- Sign up and maintain relationship with value chain actors
- Monitor regional performance, staff and consumer behavior and provide market intelligence to the team
- Proper Branding and training of Agents/Consumers and partners
- Comply with rules, regulations and legislation governing the financial services industry
- Motivate, mentor and supervise regional staff for delivery of FairMoney corporate objective
- Consistently deliver monthly OKR
- Any other responsibility as may be assigned by the Director of Aggregator Business.
Requirements
- A Bachelor's Degree in any relevant discipline
- 6 to 8 years of experience in the Agency Banking business
- Must have an android phone
- Proven experience managing a high performance sales team
- Ability to motivate a team of Sales Managers to achieve high performance
- Extremely flexible, result oriented and, hardworking with a strong track record of success
- Good communication and interpersonal skills
- Customer orientation and ability to adapt/respond to different characters.
Benefits
- Private Health Insurance
- Pension Plan
- Paid Time Off
- Work From Home
- Training & Development
- Performance Bonus.
go to method of application »
About the Role
- As the State Head - (Aggregator Network), you are the CEO of the region, responsible for regional performance and individual state performance under your purview.
- You must be self-driven, result oriented and most importantly a team player.
- You are primarily responsible for shaping and driving your region's growth strategy to correctly position it within landscape in Nigeria by working with the Director of Aggregator Business in cementing the FairMoney strategy of becoming the largest neobank in Nigeria.
Roles and Responsibilities
- Source for new clients and expand client network in the retail marketplace (Agents and consumers)
- Develop and maintain market dominance by ensuring acquisition, retention and Month on Month growth in acquisition and loan conversion in each market segment
- Drive corporate strategy in Schools, Markets, Partnerships with OFIs/Super Agents/ Aggregators and Agricultural value chain
- Sign up and maintain relationship with value chain actors
- Monitor regional performance, staff and consumer behavior and provide market intelligence to the team
- Proper Branding and training of Agents/Consumers and partners
- Comply with rules, regulations and legislation governing the financial services industry
- Motivate, mentor and supervise regional staff for delivery of FairMoney corporate objective
- Consistently deliver monthly OKR
- Any other responsibility as may be assigned by the Director of Aggregator Business.
Requirements
- A Bachelor's Degree in any relevant discipline
- 6 to 8 years of experience in the Agency Banking business
- Must have an android phone
- Proven experience managing a high performance sales team
- Ability to motivate a team of Sales Managers to achieve high performance
- Extremely flexible, result oriented and, hardworking with a strong track record of success
- Good communication and interpersonal skills
- Customer orientation and ability to adapt/respond to different characters.
Benefits
- Private Health Insurance
- Pension Plan
- Paid Time Off
- Work From Home
- Training & Development
- Performance Bonus.
go to method of application »
Role Overview
- As a Senior Product Manager for the lending division, you will be a key driver in shaping the strategy and roadmap for our lending products.
- You will be responsible for developing and executing a product vision that aligns with our company's goals and customer needs.
- This role requires a deep understanding of lending practices, fintech industry trends, and the unique challenges and opportunities present in the African market.
Key Responsibilities
Product Strategy and Vision:
- Develop a clear and compelling product strategy for the lending division that supports Fairmoney's overall business objectives and aligns with the company's mission
- Identify and prioritise market opportunities, ensuring that our lending products remain competitive and relevant in the rapidly evolving fintech landscape
- You will be working on the Lending platform that powers all our lending products. You'll be closely working with the technical team to shape the scalability of the platform, and therefore the business overall
Product Roadmap Management:
- Collaborate with cross-functional teams, including Engineering, Growth, Design, Data Science, Risk and Operations, to create a comprehensive and achievable product roadmap
- Regularly review and refine the roadmap to adapt to market dynamics, customer feedback, and business priorities
- Have the ability to brutally prioritise based on identified and agreed on goals
Customer Insights and Analysis:
- Conduct thorough market research and customer analysis to gain valuable insights into customer behaviour, pain points, and preferences related to lending products
- Utilise data-driven insights to make informed product decisions, enhance user experiences, and drive customer satisfaction
Product Development and Launch:
- Oversee the end-to-end product development process, from concept to launch, ensuring that the lending products meet high standards of quality and compliance
- Collaborate closely with cross-functional teams to deliver products within agreed timelines and budgets
Requirements
- Bachelor's Degree in Business, Finance, Computer Science, or a related field. A Master's degree is a plus
- Minimum of 5 years of experience as a Product Manager in the lending industry, preferably within the fintech sector
- In-depth knowledge of lending products and services, including consumer and small business lending, credit scoring models, and risk assessment
- Demonstrated experience in developing and launching successful fintech products
- Strong analytical and data-driven decision-making skills
- Familiarity with the Nigerian and African fintech markets and an understanding of local customer preferences and behaviors is a bonus, but not essential
- Excellent leadership and communication skills with the ability to collaborate effectively with cross-functional teams
- Experience in managing and motivating high-performing product teams
- Creative problem solver mindset with a data-driven and KPI-oriented approach
- Entrepreneurial mindset and commitment to getting hands dirty at all times;
- Experience of working on platform products is a plus.
Benefits
- Private Health Insurance
- Pension Plan
- Training & Development
- Remote work
- Paid Time Off.
go to method of application »
About the Role
- We are seeking a strategic, detail-oriented, and execution-focused Head of Operations to lead and expand our operational backbone.
- As the primary owner of operational excellence in one of Nigeria’s fastest-growing fintechs, you will oversee complex supply chain networks, manage onboarding frameworks, and execute targeted retention initiatives.
- This role demands strong analytical skills, leadership experience, and hands-on problem solving with tools like Excel and SQL.
- You will also manage external vendor relationships, including negotiations with international hardware suppliers in China, and collaborate cross-functionally to deliver seamless customer experiences at scale.
Key Responsibilities
- Lead the end-to-end logistics and distribution strategy for POS devices, ensuring efficient delivery within SLAs, reverse logistics, and asset recovery.
- Oversee inventory planning and control, ensuring optimal stock levels across multiple hubs and fulfillment partners.
- Negotiate and manage procurement relationships with international vendors, specially manufacturers and suppliers in China.
- Manage warehouse team, and refine processes for repair tracking, replacements, and real-time inventory visibility.
- Monitor inventory turnover, aging, and replenishment cycles.
- Improve the current inventory management system by working with product/tech teams.
- Scale an efficient customer onboarding pipeline with integrated compliance (KYC/AML) checks.
- Manage workflows for KYC document verification, exception handling, and SLA adherence.
- Collaborate with product and compliance teams to streamline approval logic and automation.
- Lead operations behind customer lifecycle strategies including merchant reactivation and performance campaigns.
- Monitor asset utilization and proactively identify underperforming regions or segments.
- Develop and enforce standard operating procedures (SOPs) to support scalability and consistency across markets.
Requirements
- Bachelor's Degree in Engineering, Business Administration, Economics, or related fields
- Minimum of 5 years of experience in Operations, Strategy, Logistics, or similar domains
- Advanced Excel proficiency (dashboards, modeling, pivots, automation)
- Working knowledge of SQL (data extraction, reporting, performance analysis)
- Strong project management and problem-solving skills
- Experience managing or coordinating large field teams
- Excellent communication, stakeholder management, and cross-functional collaboration
- Ability to thrive in fast-paced, high-growth, and execution-heavy environments
- Experience in building/improving inventory management systems
- Familiarity with POS terminals, payments, or KYC flows
- Prior work in startups or digital-first environments.
Benefits
- Private Health Insurance.
- Pension Plan.
- Paid Time Off.
- Hybrid Work Model.
- Training & Development.
Method of Application
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