Product Manager at Addosser Microfinance Bank

Location: Ikoyi, Lagos

Responsibilities
Business Development & Strategy Implementation:

• Conduct market research for product innovation.
• Recommend appropriate products for inclusion into the product portfolio.
• Work with Head Specialized Products in driving the budget.
• Work with Head, Specialized Products in implementing strategies to grow the bank’s market & wallet shares

Portfolio Management & Reporting:

• Manage overall productivity of the product portfolio.
• Establish and maintain the product database.
• Prepare relevant reports and conduct other duties as assigned.

Pre-Sales / Sales:

• Identify prospects for lead generation and conversion.
• Work with the sales team to identify channel/ opportunities for product sales.
• Organize and implement Sales & Product Knowledge Training plan in conjunction with L&D and Head, Specialized Product.
• Coordinate Product delivery & Installation process in line with agreed timeline with Vendors
• Customer education on product usage for optimal experience
• Be the main point of contact for the GROUP entity for product enquires.

After-Sales:

• Act as go to person in managing & resolving customer complaints
• Collate customer opinion through survey to determine their level of satisfaction
• Follow up on Repayment of financed clients to ensure healthy portfolio

Marketing & Ad-Campaign:

• Assist in creating marketing materials & ad-campaign initiatives to increase public awareness for the product.
• Conduct regular training with all team members on organization products and technologies.
• Promote and champion organization products sales cross all branches and subsidiaries.

Requirements

• BSc / HND in Marketing, Finance, Economics, Business Administration, International development or related field
• A minimum of 18 months experience in marketing of FMCG is an added advantage.
• Excellent communication and interpersonal skills, with the ability to maintain effective relationships with people from different cultural backgrounds
• Excellent command of the English language (spoken & written fluency) & additional fluency in local languages is preferred
• Good technical and marketing skills of off-grid solar products.
• Excellent sales/marketing and negotiation skills.
• Customer service & Relationship management skill.
• Credit analysis and MSME lending experience.
• Self-motivated, resilient, goal oriented with the ability to work independently, and excellent at collaborating with sales teams
• Computer skills and proficiency in Microsoft applications.