Product Designer at Interswitch

Job Purpose

To conduct user research, such as interviews and surveys, and use that information to create visual representations such as sitemaps, user flows, and customer journey maps, as well as design elements such as wireframes, mockups, and prototypes. Additionally, to create a positive user experience by designing the overall functionality of the product or service and iterating upon it using user-centred design thinking principles.

Responsibilities

• Conducting user research to understand the needs and pain points of users and using this information to inform the design of new products and services.
• Creating low-fidelity and high-fidelity prototypes to test and iterate on new product concepts, in collaboration with other members of the lab team.
• Conducting user testing to validate product concepts and ensure that they meet the needs and expectations of users.
• Collaborating with other members of the team, including engineers, product managers, and business strategists, to ensure that UX design is integrated throughout the product development process.
• Developing a design strategy that aligns with the overall goals and objectives and ensures that the user experience is at the forefront of all product development activities.
• Providing leadership and guidance to other UX designers, mentoring and coaching them to develop their skills and capabilities.
• Staying up to date with the latest design trends and technologies, and actively contributing to innovation efforts by proposing new ideas and approaches to improve the user experience of products and services.

Behavioural Competencies

• Builds strong customer relationships and delivers customer-centric solutions. For example, is interested in customer needs, learns customer requirements, and delivers effectively. Responds promptly to customer requests; secures the support of others to resolve the issues.
• Plans and prioritizes work to meet commitments aligned with organizational goals. For example, gains a clear understanding of the main tasks needed to complete work in the right sequence. Identifies the support and resources needed to carry out plans; delivers on time at an acceptable quality level.
• Operates effectively, even when things are not certain or the way forward is not clear. For example, learns about changing priorities and responds appropriately. Connects with appropriate individuals to gain direction. Takes steps forward, even when details are unknown.
• Learns through experimentation when tackling new problems, using both successes and failures as learning fodder. For example, shows a clear desire to learn and questions others to gain new knowledge. Deals appropriately with first-time or unusual problems; seeks relevant guidance and support. Learns from mistakes.
• Applies knowledge of business and the marketplace to advance the organization's goals. For example, clearly understands how own activities relate to critical business drivers. Monitors business news and market changes for impact on the business or on own expertise area; uses this to shape decisions.
• Creates new and better ways for the organization to be successful. For example, demonstrates openness to new ideas and ways of looking at things; suggests new and useful ideas or solutions. Learns innovative methods, tools, and technology and applies them to work tasks.
• Consistently achieves results, even under tough circumstances. For example, does what is necessary to meet goals and deliver expected results with acceptable quality. Shows consistent effort to complete even unpleasant or routine tasks in a timely manner; maintains work focus despite obstacles or setbacks.
• Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, gathers basic information to understand a problem and find a solution. Seeks to understand and apply systematic problem-solving methods; distinguishes symptoms from underlying problems.
• Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. For example, generally follows defined and communicated standards, methods, and procedures. Seeks advice and finds ways to work better within processes. Makes some reasonable suggestions to improve work methods.
• Holds self and others accountable to meet commitments. For example, holds self to high standards and consistently honors policies, procedures, and work requirements. Scrupulously ensures all work is correct.
• Makes good and timely decisions that keep the organization moving forward. For example, seeks coaching from others to address routine problems; learns to handle these issues effectively. Bases decisions and actions on relevant rules and procedures.
• Relates openly and comfortably with diverse groups of people. For example, maintains an open, friendly, and accepting demeanor when interacting with others; starts conversations and builds rapport; listens attentively and responds non-defensively when given advice, instruction, or critical feedback.

Education

• General Education
• BSc. Computer Science or related field of study from an accredited University.

Experience

• General Experience
• At least 4 years’ experience in User Experience Design.
• Development and execution of Product Experiences to achieve Problem-Solution-fit.
• 2 years’ experience in Design Thinking Practices