Product/Customer Retention Manager, Cloud Services at Signal Alliance

About the job

• Drive licensing sessions leading to upsell opportunities. Experience in Microsoft Cloud Licencing is paramount.
• Build upon the existing success of Cloud portfolios and lead the continued strategic development of all Managed/Supporting services, their positioning and role in the marketplace.
• Responsible for the full life-cycle of Cloud products and related Managed/Supporting Services through close partnership with technical resources throughout all phases.
• Create a go-to-market strategy to successfully launch new products and lead successful execution of this plan across functional teams.
• Creating cloud solutions that solve pain points and meet the needs of customers
• Have understanding of the different Microsoft agreement structures: Adoption/consumption of existing licenses
• Drive assessments /POC/POV with the tech team
• Support the enterprise and the SMC team in covering licensing options with presentation.
• Develop positioning and messaging that resonates with customers, relating product capabilities in terms that they understand, care about, and are willing to pay for.
• Gather data from customers through customer interviewing, customer success, design thinking etc. for the purpose of strategy creation and execution
• Responsible for internal training, sales, and development of the portfolio
• Assess our target market and identify opportunities using market research, segmentation analysis and 1:1 customer interviews.
• Perform competitive analysis, define and communicate key advantages.
• Communicating roadmap and technical capabilities to customers
• Assessing current and emerging technologies and market/industry trends in order to inform platform strategy
• Assisting in the development of business case justification and financials to support investments in platform